avast customer service phone number 1888-350-7601

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avast customer service phone number 1888-350-7601

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
avast customer service phone number 1888-350-7601
avast customer service phone number 1888-350-7601
2020-08-29 05:26:08 - last edited 2020-09-05 05:19:02
Model: AD7200  
Hardware Version: V7
Firmware Version: avast customer service phone number 1888-350-7601

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avast customer service phone number 1888-350-7601

avast customer service phone number 1888-350-7601

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Re:hello sir am facing ping issue-Solution
2020-08-31 08:33:01 - last edited 2020-08-31 08:33:06

@Jdm321 

 

Hi,

 

Who is your internet service provider and what is the current network topology? 


Without any devices connected, please connect one computer to the AD7200 directly and to test the speed for 3 times and show us the screenshots of the test results.

 

And please check the wired/wireless negotiation speed separately as below when the computer is connected to the AD7200:
https://www.tp-link.com/support/faq/2899/
https://www.tp-link.com/support/faq/2265/

 

Meanwhile, please check the information mentioned above with your device connected to the modem directly so that we can do a comparative analysis.

 

Please ensure that the current firmware is up to date. And change another wired cable to connect the router and modem, like cat 5e or above.

 

You can refer to the below instruction to narrow down the issue as well.
https://www.tp-link.com/support/faq/2170/

 

BTW, how did you test the high ping issue? Is there any software? You may try to change the WAN DNS server on the AD7200 to 8.8.8.8 and 8.8.4.4, then reboot it and test again.

 

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:hello sir am facing ping issue-Solution
2020-08-31 08:33:01 - last edited 2020-08-31 08:33:06

@Jdm321 

 

Hi,

 

Who is your internet service provider and what is the current network topology? 


Without any devices connected, please connect one computer to the AD7200 directly and to test the speed for 3 times and show us the screenshots of the test results.

 

And please check the wired/wireless negotiation speed separately as below when the computer is connected to the AD7200:
https://www.tp-link.com/support/faq/2899/
https://www.tp-link.com/support/faq/2265/

 

Meanwhile, please check the information mentioned above with your device connected to the modem directly so that we can do a comparative analysis.

 

Please ensure that the current firmware is up to date. And change another wired cable to connect the router and modem, like cat 5e or above.

 

You can refer to the below instruction to narrow down the issue as well.
https://www.tp-link.com/support/faq/2170/

 

BTW, how did you test the high ping issue? Is there any software? You may try to change the WAN DNS server on the AD7200 to 8.8.8.8 and 8.8.4.4, then reboot it and test again.

 

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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