Hi,

I have got 2 x Deco AC1200 M4 which I hoped would sort out the issue with wifi signal in my home.

The issue is I cannot seem to finish the installation process in the app which says 'Failed to connect to [Deco wifi name]' & stops there. 

I have the main Deco connected to the router with the ethernet cable. It flashes blue. Everything seems to be OK. The router I use is Huawei EG8245H (2.4 GHz). 

Interesting is that the wifi is already there and I can see it on my mobile (although there's no password required - it's open - see 2nd picture below). I cannot see it on my win10 laptop though. 

I attached a picture of where i was stopped in the app to this thread. 

I'd really appreciate any help with this :-)

Thanks,

Jack

PS. I thought I'd add I am not an IT professional. I work with different software on a day-to-day basis & know how to change basic router settings, but in depth network configuration seems rather complicated to me. So if anyone has time to help out please keep this in mind :-) Thank you in advance for any replies.