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I can't access internet with mobile device but i can access it with laptop

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I can't access internet with mobile device but i can access it with laptop

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I can't access internet with mobile device but i can access it with laptop
I can't access internet with mobile device but i can access it with laptop
2020-09-16 10:25:13 - last edited 2020-09-17 07:22:51
Model: TL-WR840N  
Hardware Version: V6
Firmware Version: 0.9.1 4.16 v0001.0

after configuring my Tp-link router, I can access internet with my laptop, but i can't access it with mobile phones.

Someone should help please

 

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1 Accepted Solution
Re:I can't access internet with mobile device but i can access it with laptop-Solution
2020-09-17 07:22:47 - last edited 2020-09-17 07:22:51

@MOXIE 

 

Hello,

 

Below is a setup video for your reference to install your wireless router:
https://www.tp-link.com/support/setup-video/

 

But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

 

BTW, who is your ISP, and do you have internet access when you plug the computer directly into the modem?

 

Thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:I can't access internet with mobile device but i can access it with laptop
2020-09-16 18:13:45
Hey am having the same problem as u do. Kindly let me also know if you got any updates
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#2
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Re:I can't access internet with mobile device but i can access it with laptop-Solution
2020-09-17 07:22:47 - last edited 2020-09-17 07:22:51

@MOXIE 

 

Hello,

 

Below is a setup video for your reference to install your wireless router:
https://www.tp-link.com/support/setup-video/

 

But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

 

BTW, who is your ISP, and do you have internet access when you plug the computer directly into the modem?

 

Thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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