Loosing internet connection every ~2 hours on router
Hello!
I have some strange issue with my Archer C6 router. Every ~2 hours it disconnects and reconnects for some seconds (all indicators are green on the router-no red or orange), as a result, all my connected devices are losing connection for some seconds. It happens both with my wifi and wired devices connected to the router.
I tried to connect directly to my ISP modem (Archer C6 router is connected to this device) and that connection is stable, so it is a Archer C6 router issue.
Can someone help to understand what causes this issue? It started some 2 month ago, before that everything was ok.
I have installed the latest firmware - that doesn`t help. I checked system log - that doesn`t show any issue log at disconnection.
Thanks in advance!
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Hello, sorry for the trouble caused, we will do some troubleshooting first and try to fix it.
So the current Archer C6 will lose connection on both wireless and wired connection, and all the wireless devices will show connected but no internet for some time and will recover automatically?
Please login to the web UI of the Archer C6 when it stops working, and please take a full screenshot of the advanced-status page and send it to us.
At the same time, with your computer connected to the modem directly, can you access the internet?
Besides, please log in to the router again to check the WAN IP address, Default Gateway, and DNS server. Write down all the parameters or take a screenshot. It is suggested to change the DNS server on the router WAN to 8.8.8.8 and 8.8.4.4, then reboot it and confirm.
If that doesn't help, please save then send us the System Log (Advanced>System Tools>System Log).
Thanks.
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Thanks for help!
In the end it turned out that issue was actually not with C6, but with ISP router who had some hardware issue with Port 1. Router was changed and now all works good.
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Hello, sorry for the trouble caused, we will do some troubleshooting first and try to fix it.
So the current Archer C6 will lose connection on both wireless and wired connection, and all the wireless devices will show connected but no internet for some time and will recover automatically?
Please login to the web UI of the Archer C6 when it stops working, and please take a full screenshot of the advanced-status page and send it to us.
At the same time, with your computer connected to the modem directly, can you access the internet?
Besides, please log in to the router again to check the WAN IP address, Default Gateway, and DNS server. Write down all the parameters or take a screenshot. It is suggested to change the DNS server on the router WAN to 8.8.8.8 and 8.8.4.4, then reboot it and confirm.
If that doesn't help, please save then send us the System Log (Advanced>System Tools>System Log).
Thanks.
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@Kevin_Z thanks for getting back to me.
Here`s your requested information:
So the current Archer C6 will lose connection on both wireless and wired connection, and all the wireless devices will show connected but no internet for some time and will recover automatically?
Yes
Please login to the web UI of the Archer C6 when it stops working, and please take a full screenshot of the advanced-status page and send it to us.
Print screen attached
At the same time, with your computer connected to the modem directly, can you access the internet?
Yes
Besides, please log in to the router again to check the WAN IP address, Default Gateway, and DNS server. Write down all the parameters or take a screenshot. It is suggested to change the DNS server on the router WAN to 8.8.8.8 and 8.8.4.4, then reboot it and confirm.
Changed to 8.8.8.8 and 8.8.4.4 - this didn`t help.
If that doesn't help, please save then send us the System Log (Advanced>System Tools>System Log).
Log file attached (reporting disconnection that happened today, 19:20)
I suspect it could be firmware issue, as this issue pop-up`ed after firmware upgrade (I think it was July this year). Before that everything worked fine. The latest firmware`s seems not fixing this issue.
Thanks!
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Hello,
This issue may need to escalate to our engineers and they will email you, if you are willing to do further analysis, please check your inbox and respond.
Thanks for your cooperation and support. Good day.
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Thanks for help!
In the end it turned out that issue was actually not with C6, but with ISP router who had some hardware issue with Port 1. Router was changed and now all works good.
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