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Set up issue - Keeps going to red pulse

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Set up issue - Keeps going to red pulse

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Ranjini

2020-09-26 14:03:15 - last edited 2020-09-27 09:48:54

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Registered: 2020-09-26

Set up issue - Keeps going to red pulse

2020-09-26 14:03:15 - last edited 2020-09-27 09:48:54

Model: Deco E4

Hardware Version:

Firmware Version:

Hi,

Just got my Deco E4 - but struggling to set up ... setup goes smoothly till the prompt asking one to connect the mobile to the deco network -- on trying this, the deco pulse immediately goes to red. And then the app says no internet connection. But the backup network is fine!!

Tried resetting the Deco, tried restarting the modem - but the same issue everytime! Any tips would be highly appreciated!

Thanks

1 Accepted Solution

David-TP

2020-09-27 09:48:20 - last edited 2020-09-27 09:48:54

Posts: 12361

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Registered: 2020-04-14

Re:Set up issue - Keeps going to red pulse-Solution

2020-09-27 09:48:20 - last edited 2020-09-27 09:48:54

@Ranjini

Hi,

Sorry to hear that you have some difficulties with the Deco E4 setup. We can do further troubleshooting and try to fix it.

What is the current network topology/diagram? With your computer connected to the modem directly, please check whether you can access the internet and the IP address obtained.

https://www.tp-link.com/support/faq/838/

Try to power cycle the modem and the Deco E4 units to give it a go.

Besides, here is troubleshooting guidance you can refer to:

https://www.tp-link.com/support/faq/2239/

May it help~

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

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1 Reply

David-TP

2020-09-27 09:48:20 - last edited 2020-09-27 09:48:54

Posts: 12361

Helpful: 1710

Solutions: 1120

Stories: 9

Registered: 2020-04-14

Re:Set up issue - Keeps going to red pulse-Solution

2020-09-27 09:48:20 - last edited 2020-09-27 09:48:54

@Ranjini

Hi,

Sorry to hear that you have some difficulties with the Deco E4 setup. We can do further troubleshooting and try to fix it.

What is the current network topology/diagram? With your computer connected to the modem directly, please check whether you can access the internet and the IP address obtained.

https://www.tp-link.com/support/faq/838/

Try to power cycle the modem and the Deco E4 units to give it a go.

Besides, here is troubleshooting guidance you can refer to:

https://www.tp-link.com/support/faq/2239/

May it help~

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