Unable to reset password

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Unable to reset password

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Unable to reset password
Unable to reset password
2020-09-29 03:35:46 - last edited 2020-09-29 03:49:11
Model: TL-WR841N  
Hardware Version: V14
Firmware Version: Na

Lag issues, frequently disturbed, Auto log out from connected devices. 

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1 Accepted Solution
Re:Unable to reset password -Solution
2020-09-29 03:48:50 - last edited 2020-09-29 03:49:11

@Vijayk 

 

Hello, sorry for the trouble caused, we will do some troubleshooting and try to fix it. 

May I know who is your ISP? Ensure you have a stable connection from your ISP modem by plugging a computer directly to it.

If the wireless connection of the WR841N is not stable, can you get the internet from it via wired cable at that time? 

When the network stops working, please check the IP address and default gateway with your computer connected to the modem/router separately and show me the status-details page. Instruction as below:

https://www.tp-link.com/support/faq/838/ 

At that time, please log in to the web UI of the WR841N and take a full screenshot of the Advanced-status page; and go to the Advanced-system tools-system log to save and export it to us. 

 

Besides, please follow the instruction below to do some tests and tell me which case you belong to.

https://www.tp-link.com/support/faq/2237/ 

 

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Unable to reset password -Solution
2020-09-29 03:48:50 - last edited 2020-09-29 03:49:11

@Vijayk 

 

Hello, sorry for the trouble caused, we will do some troubleshooting and try to fix it. 

May I know who is your ISP? Ensure you have a stable connection from your ISP modem by plugging a computer directly to it.

If the wireless connection of the WR841N is not stable, can you get the internet from it via wired cable at that time? 

When the network stops working, please check the IP address and default gateway with your computer connected to the modem/router separately and show me the status-details page. Instruction as below:

https://www.tp-link.com/support/faq/838/ 

At that time, please log in to the web UI of the WR841N and take a full screenshot of the Advanced-status page; and go to the Advanced-system tools-system log to save and export it to us. 

 

Besides, please follow the instruction below to do some tests and tell me which case you belong to.

https://www.tp-link.com/support/faq/2237/ 

 

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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