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Archer C9 - Internet connection drops to my router, left led is blinkin

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Archer C9 - Internet connection drops to my router, left led is blinkin

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer C9 - Internet connection drops to my router, left led is blinkin
Archer C9 - Internet connection drops to my router, left led is blinkin
2020-10-04 19:24:25
Model: Archer C9  
Hardware Version: V5
Firmware Version: 1.2.4 Build 20190403 rel.63869(4555)

Hi Guys,

 

I have had my Archer C9 for 2 years now and it has been working flawelessy. The last two weeks, my internet connection gets dropped, both devices using WIFI and also my IPTV which is directly connected via LAN to the router. It happens 4-5 times a day and the left led on the router is blinking and after 3-4 minutes everything comes back on.

 

I have tried resetting my router and also updating the firmware and also talked to my ISP and they say they cant see nothing wrong on the circuit to our property (living in a big apartment building with 95 other people so its not to my private house).

 

Here are the logs, can you help me?

 

2020-10-04 20:12:39 locale[23259]: <6> 283051 Language is changed to 'sv_SE'
2020-10-04 20:12:39 locale[23259]: <7> 283002 Explorer language is 'sv_SE'
2020-10-04 20:12:21 locale[22933]: <6> 283051 Language is changed to 'sv_SE'
2020-10-04 20:12:21 locale[22933]: <7> 283002 Explorer language is 'sv_SE'
2020-10-04 20:12:20 locale[22882]: <6> 283051 Language is changed to 'sv_SE'
2020-10-04 20:12:20 locale[22882]: <7> 283002 Explorer language is 'sv_SE'
2020-10-04 20:02:13 nat[17097]: <6> 211021 IPSEC ALG enabled
2020-10-04 20:02:13 nat[17097]: <6> 211021 L2TP ALG enabled
2020-10-04 20:02:13 nat[17097]: <6> 211021 PPTP ALG enabled
2020-10-04 20:02:13 nat[17097]: <6> 211021 SIP ALG enabled
2020-10-04 20:02:13 nat[17097]: <6> 211021 RTSP ALG enabled
2020-10-04 20:02:13 nat[17097]: <6> 211021 H323 ALG enabled
2020-10-04 20:02:13 nat[17097]: <6> 211021 TFTP ALG enabled
2020-10-04 20:02:13 nat[17097]: <6> 211021 FTP ALG enabled
2020-10-04 20:02:12 nat[17097]: <7> 211001 Flush conntrack
2020-10-04 20:02:12 nat[17097]: <6> 211502 Function enabled
2020-10-04 20:02:12 nat[17097]: <5> 211051 Create NAT chain succeeded
2020-10-04 20:02:11 nat[17097]: <6> 211501 Initialization succeeded
2020-10-04 20:02:10 led-controller[950]: <3> 288753 Config importing failed
2020-10-04 20:02:10 led-controller[950]: <7> 288009 Failed to read WAN_ON
2020-10-04 20:02:10 led-controller[950]: <7> 288003 Led rule name is WAN_ON
2020-10-04 20:02:10 led-controller[950]: <7> 288001 Receive data length = 132
2020-10-04 20:02:10 led-controller[950]: <6> 288051 Start to run WAN1_ON
2020-10-04 20:02:10 led-controller[950]: <7> 288004 WAN1_ON is found
2020-10-04 20:02:10 led-controller[950]: <7> 288003 Led rule name is WAN1_ON
2020-10-04 20:02:10 led-controller[950]: <7> 288001 Receive data length = 132
2020-10-04 20:02:10 led-controller[950]: <6> 288051 Start to run WAN0_OFF
2020-10-04 20:02:10 led-controller[950]: <7> 288004 WAN0_OFF is found
2020-10-04 20:02:10 led-controller[950]: <7> 288003 Led rule name is WAN0_OFF
2020-10-04 20:02:10 led-controller[950]: <7> 288001 Receive data length = 132
2020-10-04 20:02:10 led-controller[950]: <6> 288051 Start to run LAN_ON
2020-10-04 20:02:10 led-controller[950]: <7> 288004 LAN_ON is found
2020-10-04 20:02:10 led-controller[950]: <7> 288003 Led rule name is LAN_ON
2020-10-04 20:02:10 led-controller[950]: <7> 288001 Receive data length = 132
2020-10-04 20:02:10 nat[17097]: <6> 211501 Initialization succeeded
2020-10-04 20:02:10 parental-control[16979]: <6> 229504 Service start
2020-10-04 20:02:10 parental-control[16979]: <6> 229503 Function disabled
2020-10-04 20:02:09 parental-control[16979]: <6> 229505 Service stop
2020-10-04 20:02:09 basic-security[16788]: <6> 219504 Service start
2020-10-04 20:02:09 basic-security[16788]: <5> 219606 Flush conntrack table succeeded
2020-10-04 20:02:07 access-control[16760]: <6> 239504 Service start
2020-10-04 20:02:07 access-control[16760]: <6> 239503 Function disabled
2020-10-04 20:02:07 firewall[16236]: <6> 209504 Service start
2020-10-04 20:02:03 firewall[16236]: <6> 209505 Service stop
2020-10-04 20:02:02 nat[15719]: <6> 211021 IPSEC ALG enabled
2020-10-04 20:02:02 nat[15719]: <6> 211021 L2TP ALG enabled
2020-10-04 20:02:02 nat[15719]: <6> 211021 PPTP ALG enabled
2020-10-04 20:02:02 nat[15719]: <6> 211021 SIP ALG enabled
2020-10-04 20:02:02 nat[15719]: <6> 211021 RTSP ALG enabled
2020-10-04 20:02:02 nat[15719]: <6> 211021 H323 ALG enabled
2020-10-04 20:02:02 nat[15719]: <6> 211021 TFTP ALG enabled
2020-10-04 20:02:01 nat[15719]: <6> 211021 FTP ALG enabled
2020-10-04 20:01:59 nat[15719]: <6> 211501 Initialization succeeded
2020-10-04 20:01:58 nat[15719]: <6> 211501 Initialization succeeded
2020-10-04 20:01:56 qos[15605]: <6> 259504 Service start
2020-10-04 20:01:56 qos[15605]: <6> 259503 Function disabled
2020-10-04 20:01:56 qos[15605]: <6> 259505 Service stop
2020-10-04 20:01:55 nat[15004]: <6> 211021 IPSEC ALG enabled
2020-10-04 20:01:55 nat[15004]: <6> 211021 L2TP ALG enabled
2020-10-04 20:01:55 nat[15004]: <6> 211021 PPTP ALG enabled
2020-10-04 20:01:55 nat[15004]: <6> 211021 SIP ALG enabled
2020-10-04 20:01:55 nat[15004]: <6> 211021 RTSP ALG enabled
2020-10-04 20:01:55 nat[15004]: <6> 211021 H323 ALG enabled
2020-10-04 20:01:55 nat[15004]: <6> 211021 TFTP ALG enabled
2020-10-04 20:01:55 nat[15004]: <6> 211021 FTP ALG enabled
2020-10-04 20:01:53 nat[15004]: <7> 211001 Flush conntrack
2020-10-04 20:01:53 nat[15004]: <6> 211502 Function enabled
2020-10-04 20:01:53 nat[15004]: <5> 211051 Create NAT chain succeeded
2020-10-04 20:01:52 nat[15004]: <6> 211501 Initialization succeeded
2020-10-04 20:01:52 nat[15004]: <6> 211501 Initialization succeeded
2020-10-04 20:01:51 parental-control[14886]: <6> 229504 Service start
2020-10-04 20:01:51 parental-control[14886]: <6> 229503 Function disabled
2020-10-04 20:01:51 parental-control[14886]: <6> 229505 Service stop
2020-10-04 20:01:50 basic-security[14675]: <6> 219504 Service start
2020-10-04 20:01:50 basic-security[14675]: <5> 219606 Flush conntrack table succeeded
2020-10-04 20:01:49 access-control[14647]: <6> 239504 Service start
2020-10-04 20:01:49 access-control[14647]: <6> 239503 Function disabled
2020-10-04 20:01:49 firewall[14134]: <6> 209504 Service start
2020-10-04 20:01:45 firewall[14134]: <6> 209505 Service stop
2020-10-04 20:01:43 upnp[14061]: <6> 217504 Service start
2020-10-04 20:01:43 upnp[14061]: <6> 217505 Service stop
2020-10-04 20:01:37 nat[13236]: <6> 211021 IPSEC ALG enabled
2020-10-04 20:01:37 nat[13236]: <6> 211021 L2TP ALG enabled
2020-10-04 20:01:37 nat[13236]: <6> 211021 PPTP ALG enabled
2020-10-04 20:01:37 nat[13236]: <6> 211021 SIP ALG enabled
2020-10-04 20:01:37 nat[13236]: <6> 211021 RTSP ALG enabled
2020-10-04 20:01:37 nat[13236]: <6> 211021 H323 ALG enabled
2020-10-04 20:01:37 nat[13236]: <6> 211021 TFTP ALG enabled
2020-10-04 20:01:37 nat[13236]: <6> 211021 FTP ALG enabled
2020-10-04 20:01:34 nat[13236]: <6> 211501 Initialization succeeded
2020-10-04 20:01:33 nat[13236]: <6> 211501 Initialization succeeded
2020-10-04 20:01:30 qos[12786]: <6> 259504 Service start
2020-10-04 20:01:30 qos[12786]: <6> 259503 Function disabled
2020-10-04 20:01:30 qos[12786]: <6> 259505 Service stop
2020-10-04 20:01:29 imb[12741]: <6> 218507 Daemon connection succeeded
2020-10-04 20:01:29 imb[12741]: <6> 218012 ARP Binding disabled
2020-10-04 20:01:29 imb[12741]: <6> 218506 Config interface initialization succeeded
2020-10-04 20:01:29 imb[12741]: <6> 218501 Initialization succeeded

 

Do you think my router is broken?

 

Best regards,

Patrik

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Re:Archer C9 - Internet connection drops to my router, left led is blinkin
2020-10-21 02:24:48

@swuggmaister 

 

Hello, thank you very much for the detailed issue description. 

 

To locate this issue and try to fix it, our engineers would like to follow up on your case via email. Please keep in touch with them and they will help you out ASAP.

 

Have a nice day~

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Re:Archer C9 - Internet connection drops to my router, left led is blinkin
2020-11-07 20:07:51

I have the same problem 

 

2020-11-07 21:04:29 led-controller[940]: <3> 288753 Config importing failed
2020-11-07 21:04:29 led-controller[940]: <7> 288009 Failed to read WAN_ON
2020-11-07 21:04:29 led-controller[940]: <7> 288003 Led rule name is WAN_ON
2020-11-07 21:04:29 led-controller[940]: <7> 288001 Receive data length = 132
2020-11-07 21:04:29 led-controller[940]: <6> 288051 Start to run WAN1_ON
2020-11-07 21:04:29 led-controller[940]: <7> 288004 WAN1_ON is found
2020-11-07 21:04:29 led-controller[940]: <7> 288003 Led rule name is WAN1_ON
2020-11-07 21:04:29 led-controller[940]: <7> 288001 Receive data length = 132
2020-11-07 21:04:29 led-controller[940]: <6> 288051 Start to run WAN0_OFF
2020-11-07 21:04:29 led-controller[940]: <7> 288004 WAN0_OFF is found
2020-11-07 21:04:29 led-controller[940]: <7> 288003 Led rule name is WAN0_OFF
2020-11-07 21:04:29 led-controller[940]: <7> 288001 Receive data length = 132
2020-11-07 21:04:29 led-controller[940]: <6> 288051 Start to run LAN_ON
2020-11-07 21:04:29 led-controller[940]: <7> 288004 LAN_ON is found
2020-11-07 21:04:29 led-controller[940]: <7> 288003 Led rule name is LAN_ON
2020-11-07 21:04:29 led-controller[940]: <7> 288001 Receive data length = 132
2020-11-07 21:04:16 locale[9842]: <6> 283051 Language is changed to 'sv_SE'
2020-11-07 21:04:16 locale[9842]: <7> 283002 Explorer language is 'sv_SE'
2020-11-07 21:04:09 locale[9697]: <6> 283051 Language is changed to 'sv_SE'
2020-11-07 21:04:09 locale[9697]: <7> 283002 Explorer language is 'sv_SE'
2020-11-07 21:04:09 locale[9678]: <6> 283051 Language is changed to 'sv_SE'
2020-11-07 21:04:09 locale[9678]: <7> 283002 Explorer language is 'sv_SE'
2020-11-07 21:03:50 qos[9296]: <6> 259504 Service start
2020-11-07 21:03:50 qos[9296]: <6> 259503 Function disabled
2020-11-07 21:03:50 qos[9296]: <6> 259505 Service stop
2020-11-07 21:03:49 upnp[9232]: <6> 217504 Service start
2020-11-07 21:03:49 upnp[9232]: <6> 217505 Service stop
2019-04-03 00:00:50 nat[8174]: <6> 211021 IPSEC ALG enabled
2019-04-03 00:00:50 nat[8174]: <6> 211021 L2TP ALG enabled
2019-04-03 00:00:50 nat[8174]: <6> 211021 PPTP ALG enabled

 

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