Archer AX10 2,4G problems, 5G ok

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Archer AX10 2,4G problems, 5G ok

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer AX10 2,4G problems, 5G ok
Archer AX10 2,4G problems, 5G ok
2020-11-06 10:49:14
Model: Archer A10  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20200827 Rel. 40928(4555)

2 weeks old router Archer AX10

5G works great

but can not connect to 2,4G WiFi

all our 3 phones and two notebooks can not connect, reboot does not help

in WiFi settings in phone you can find this message: network selection temporary disabled

 

It started few days ago, made no change prior to it!

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4 Reply
Re:Archer AX10 2,4G problems, 5G ok
2020-11-06 18:24:41

@Jan_archer 

Did factory reset, same problem.

5g fine, 2,4g has this: Network_Selection_Disable_Association_Rejection

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Re:Archer AX10 2,4G problems, 5G ok
2020-11-11 01:43:15 - last edited 2020-11-11 01:43:58

@Jan_archer 

 

Hello, can I have the screenshot of this "Network_Selection_Disable_Association_Rejection" error? Is the 2.4GHz wireless LED on?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Archer AX10 2,4G problems, 5G ok
2020-11-11 16:16:45

@Kevin_Z 

yes, all right LEDs are on, of course including 2.4

otherwise I would not see my 2.4 in my list on phone, notebook, TV etc.

you can see I made also Guest 2.4 net and shows same problem

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Re:Archer AX10 2,4G problems, 5G ok
2020-11-12 01:00:36

@Jan_archer 

 

Hello, thank you very much for the screenshot.

 

We would like to escalate your case to our engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.   

 

Thanks for your cooperation and support. Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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