Archer A7 PPoE issue

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Archer A7 PPoE issue

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Archer A7 PPoE issue
Archer A7 PPoE issue
2020-11-27 06:03:11 - last edited 2020-11-30 01:46:57
Model: Archer A7  
Hardware Version: V5
Firmware Version: 1.0.16 Build 20201029 rel.43238(4555)

Hello,

 

My router was working fine until this morning. 

 

I've been using PPoE connectioin. But now its working in DHCP and in PPOE it doesn't connect. 

 

I've tried to reboot. But still the issue remains. 

 

 

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#1
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1 Accepted Solution
Re:Archer A7 PPoE issue-Solution
2020-11-28 05:49:49 - last edited 2020-11-30 01:46:57

@Kevin_Z 

 

Hi, 

 

I contacted my ISP ACT Fibernet. 

 

The issue is resolved now. 

 

Based on my perusal I came to know that my issue is with DNS 1.1.1.1 

 

When I use the dynamic DNS provided by ISP there isn't any issue. 

 

Moreover, I had restore to factory defaults now. Which I did yesterday too. 

 

Used 1.1.1.1 and issue started and manual change to dynamic dns by ISP also not worked. 

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#3
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3 Reply
Re:Archer A7 PPoE issue
2020-11-27 09:06:01

@LoganDkp 

 

Hello, may I know who is your ISP? You are suggested to connect the ISP modem directly to a computer, try to dial up on the computer and see if you have internet access, instruction is as below:

https://www.tp-link.com/support/faq/339/

 

If this works fine, then connect the ISP modem back to the A7 WAN port, input the PPPoE username and password on the WAN page again, ensure the cable between the ISP modem and the A7 is good.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Archer A7 PPoE issue-Solution
2020-11-28 05:49:49 - last edited 2020-11-30 01:46:57

@Kevin_Z 

 

Hi, 

 

I contacted my ISP ACT Fibernet. 

 

The issue is resolved now. 

 

Based on my perusal I came to know that my issue is with DNS 1.1.1.1 

 

When I use the dynamic DNS provided by ISP there isn't any issue. 

 

Moreover, I had restore to factory defaults now. Which I did yesterday too. 

 

Used 1.1.1.1 and issue started and manual change to dynamic dns by ISP also not worked. 

Recommended Solution
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#3
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Re:Archer A7 PPoE issue
2020-11-30 01:47:16

@LoganDkp 

 

Hi, glad to hear that it works, congrats.^_^

 

If need any further help, just let us know.

 

Good day~

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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