AX 11000 - Router is blocking the printer

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AX 11000 - Router is blocking the printer

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29 Reply
Re:AX 11000 - Router is blocking the printer
2020-12-30 11:04:48

@lewdi4 

 

Do you mean you need to reset the AX6000 to factory defaults to make the PC communicate with the printer? Or did you just restart the AX6000 by powering it off then on?

 

Are all the printers connected to the AX6000 LAN directly? If there is any switch or AP in the network, try to remove it, then confirm.

 

When you cannot ping the printers from the PC, are the printers still showing up on the AX6000 DHCP list? What are their IP address? Try to do an Address Reservation for them:

https://www.tp-link.com/support/faq/1554/

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#12
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Re:AX 11000 - Router is blocking the printer
2020-12-30 11:17:28

@Kevin_Z I have tried this one and did not help. The HP printer have the IP address assigned (192.168.0.241) but it is not visible on DHCP list. After reeboot, the device is still not visible on DHCP list, but... all is working fine (printer and ping is working). 

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#13
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Re:AX 11000 - Router is blocking the printer
2020-12-31 03:15:55

@Przybylkiewicz 

 

If the printer is not showing up on the DHCP list, I guess it is using a static IP address, can you confirm?

 

You may try to change it to obtain IP address automatically from the network, then configure the Address Reservation for it on the AX6000 as I mentioned previously on this post to lewdi4.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#14
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Re:AX 11000 - Router is blocking the printer
2021-01-04 09:31:57

@Kevin_Z 

Yes, you are right. I have static IP adress configured on the printer. Do you think, should I remove it from adress reservation? 

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#15
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Re:AX 11000 - Router is blocking the printer
2021-01-04 12:16:21

@Przybylkiewicz 

 

To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#16
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Re:AX 11000 - Router is blocking the printer
2021-01-04 15:51:07

@Kevin_Z OK, i just received an email with confiormaton of ticket creation. If you need any info, let me know

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#17
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Re:AX 11000 - Router is blocking the printer
2021-01-05 03:43:47

@Przybylkiewicz 

 

Sure, the engineer will contact you soon, please kindly confirm later.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#18
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Re:AX 11000 - Router is blocking the printer
2021-03-20 03:49:29

@Kevin_Z 

 

hi, I have exact same issue, with Brother and HP printer.  The issue started after I updated AX11000 to 1.1.1 Build 202000716 rel. 84595.   Essentially cannot add printer (wired or wifi) to network, both printer will show connect, can even check device update from printer (ie printer can access internet), but printer is not visible to any device on the same network, either windows PC, Mac or iOS devices via AirPrint.  Reboot router will make both printers visible, but after 1 or 2 days, they will disappear from network again.  Same thing, from printer can see IP, can check firmware update which means printer is connected and can access internet.  Reboot will fix it but in a few days happens again.  Looks like a firmware issue on AX11000.  Anyone can help?

Kevin_Z wrote

@Przybylkiewicz 

 

Sure, the engineer will contact you soon, please kindly confirm later.

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#19
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Re:AX 11000 - Router is blocking the printer
2021-03-20 18:45:43

@Sydney2021 they have contacted me and provided beta firmware for router. It is working very good so far. 

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#20
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Re:AX 11000 - Router is blocking the printer
2021-03-20 23:22:55

@Przybylkiewicz 

can someone help provide the same firmware.  I have the same issue.

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#21
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