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AC1200 Internet LED is off

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AC1200 Internet LED is off

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AC1200 Internet LED is off
AC1200 Internet LED is off
2020-12-01 15:59:45
Model: Archer C1200  
Hardware Version: V3
Firmware Version: 
Hi. I need help with my TP Link AC 1200 router, the internet LED icon is off after a sudden power outage. I have tried to solve it in various ways (rebooted the modem and router several times, restored factory settings, changed the IP type) and nothing seems to work.

 

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Re:AC1200 Internet LED is off
2020-12-02 06:46:56

@rsantacruz 

 

Hello, have you tried with different Ethernet cables between your modem and the C1200 WAN? Ensure your modem LAN port is still functioning, then try with different Ethernet cables and see if the Internet LED on the C1200 will turn on.

 

Just a quick test maybe, you can connect the WAN/Internet port to your computer and see if that Internet LED will light up, maybe in orange.

 

If none of these makes it light up, the WAN port might be faulty, you may confirm with the local tech support if this is covered by the warranty, thanks:

https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:AC1200 Internet LED is off
2020-12-02 22:02:57

@Kevin_Z 

Thank you very much for your answer. Tried doing everything you mention and the issue was not resolved. I have already contacted the TP Link customer service line in Colombia, I must send the equipment for review, most likely the WAN port has been damaged as you mentioned.

 

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#3
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Re:AC1200 Internet LED is off
2020-12-03 01:20:46

@rsantacruz 

 

Thank you for replying, please keep in touch with the local support, I think they will help you resolve this, good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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