Home Network Community > All Threads > My new Archer AX1800 won't stay connected to the internet
< All Threads

My new Archer AX1800 won't stay connected to the internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
12

My new Archer AX1800 won't stay connected to the internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My new Archer AX1800 won't stay connected to the internet
My new Archer AX1800 won't stay connected to the internet
2020-12-03 20:43:04 - last edited 2021-04-30 06:06:24
Model: Archer AX1800  
Hardware Version: V1
Firmware Version: 1.2.0 Build 20200929 rel.54838(4555)

Hi everyone,

 

I am using the not so cheap AX1800 for 5 days now and I am noticing that it looses the connection to the internet daily (or twice per day).

Sometimes resetting it is enough. Other times it needs to be unplugged from the power supply. 

Initially I thought it is just a random event but it happens at least daily, for 5 days now...

 

Could you please offer an advice? Some troubleshooting sugestions?

Please find below the log for today:

 

Event#1:
============
I woke up in the morning without connection to the network.
All devices (2 mobile phones and 1 tablet) were connected succesfully to the network the night before - now none of them was connected to the network.
I used Router's Reset button and connection succeeded from the first try:

 

1970-01-01 00:00:11 Led Controller INFO [1088] Service start
2020-09-29 00:00:00 Time Settings INFO [1117] Service start
2020-09-29 00:00:18 Led Controller INFO [1088] Start to run WIFI2G_ON
2020-09-29 00:00:18 Led Controller INFO [1088] Start to run WIFI5G_ON
2020-09-29 00:00:19 Remote Management INFO [5270] Service stop
2020-09-29 00:00:20 UPnP INFO [5643] Service stop
2020-09-29 00:00:20 UPnP INFO [5643] Service start
2020-09-29 00:00:21 IP & MAC Binding INFO [5828] Initialization succeeded
2020-09-29 00:00:21 IP & MAC Binding INFO [5828] Config interface initialization succeeded
2020-09-29 00:00:21 IP & MAC Binding INFO [5828] ARP Binding disabled
2020-09-29 00:00:21 IP & MAC Binding INFO [5828] Daemon connection succeeded
2020-09-29 00:00:23 Firewall INFO [4944] Service start
2020-09-29 00:00:24 Basic Security NOTICE [6294] Flush conntrack table succeeded
2020-09-29 00:00:24 Basic Security INFO [6294] Service start
2020-09-29 00:00:25 NAT INFO [6528] Initialization succeeded
2020-09-29 00:00:25 NAT INFO [6528] Initialization succeeded
2020-09-29 00:00:26 NAT NOTICE [6528] Create NAT chain succeeded
2020-09-29 00:00:26 NAT INFO [6528] Function enabled
2020-09-29 00:00:26 NAT DEBUG [6528] Flush conntrack
2020-09-29 00:00:27 Access Control INFO [7082] Function disabled
2020-09-29 00:00:27 Access Control INFO [7082] Service start
2020-09-29 00:00:27 Parental Controls INFO [7263] Function enabled
2020-09-29 00:00:27 Parental Controls INFO [7263] Service start
2020-09-29 00:00:27 Factory Reset INFO [7419] Service start
2020-09-29 00:00:30 Traffic Statistics INFO [7954] Service start
2020-09-29 00:00:38 Led Controller INFO [1088] Start to run GENERAL
2020-09-29 00:00:38 Led Controller INFO [1088] Start to run NIGHT
2020-09-29 00:00:38 QoS INFO [8852] Function disabled
2020-09-29 00:00:39 QoS INFO [8852] Service start
2020-09-29 00:00:40 Led Controller INFO [1088] Start to run STATUS_ON
2020-09-29 00:00:40 PPP INFO [9185] pppoe send PADT due to(resending PADI)
2020-09-29 00:00:40 PPP INFO [9185] pppoe send PADI Host-Uniq(23e1)
2020-09-29 00:00:41 PPP INFO [9185] pppoe receive PADO AC-Name(ftth)
2020-09-29 00:00:41 PPP INFO [9185] pppoe receive PADO form AC-MAC(fc:e3:3c:9c:e7:17)
2020-09-29 00:00:41 PPP INFO [9185] pppoe send PADR Host-Uniq(23e1)
2020-09-29 00:00:41 Led Controller INFO [1088] Start to run LAN_OFF
2020-09-29 00:00:41 PPP INFO [9185] pppoe receive PADS sess-id(4427)
2020-09-29 00:00:41 Led Controller INFO [1088] Start to run WAN0_ON
2020-09-29 00:00:41 Led Controller INFO [1088] Start to run WAN1_OFF
2020-09-29 00:00:41 PPP INFO [9185] ppp send LCP Request options(mru=1480;magic=0xdc437aaa;)
2020-09-29 00:00:41 PPP INFO [9185] ppp receive LCP Request options(mru=1492;authtype=PPP_PAP;magic=0xb07c6zzz;)
2020-09-29 00:00:41 PPP INFO [9185] ppp send LCP ACK
2020-09-29 00:00:41 PPP INFO [9185] ppp receive LCP ACK
2020-09-29 00:00:41 PPP INFO [9185] ppp send PAP AuthReq user=(PPPOE_USER)
2020-09-29 00:00:41 PPP INFO [9185] ppp receive PAP AuthAck <null>
2020-09-29 00:00:41 PPP INFO [9185] ppp send IPCP Req options(addr=0.0.0.0;dns1=0.0.0.0;dns2=0.0.0.0;)
2020-09-29 00:00:41 PPP INFO [9185] ppp receive IPCP NAK options(addr=79.112.150.xxx;dns1=193.231.252.1;dns2=213.154.124.1;)
2020-09-29 00:00:41 PPP INFO [9185] ppp send IPCP Req options(addr=79.112.150.xxx;dns1=193.231.252.1;dns2=213.154.124.1;)
2020-09-29 00:00:41 PPP INFO [9185] ppp receive IPCP ACK
2020-09-29 00:00:41 NAT INFO [9157] Initialization succeeded
2020-09-29 00:00:42 NAT INFO [9157] Initialization succeeded
2020-09-29 00:00:42 Remote Management INFO [9692] Service stop
2020-12-03 07:32:55 Traffic Statistics INFO [7957] Clear all stats because time changed
2020-12-03 07:32:55 NAT INFO [9157] FTP ALG enabled
2020-12-03 07:32:55 NAT INFO [9157] TFTP ALG enabled
2020-12-03 07:32:55 NAT INFO [9157] H323 ALG enabled
2020-12-03 07:32:55 NAT INFO [9157] RTSP ALG enabled
2020-12-03 07:32:55 NAT INFO [9157] SIP ALG enabled
2020-12-03 07:32:55 NAT INFO [9157] PPTP ALG enabled
2020-12-03 07:32:55 NAT INFO [9157] L2TP ALG enabled
2020-12-03 07:32:55 NAT INFO [9157] IPSEC ALG enabled
2020-12-03 07:33:05 NAT INFO [11224] Initialization succeeded
2020-12-03 07:33:05 NAT INFO [11224] Initialization succeeded
2020-12-03 07:33:07 Led Controller INFO [1088] Start to run LAN_OFF
2020-12-03 07:33:07 Led Controller INFO [1088] Start to run WAN0_OFF
2020-12-03 07:33:07 Led Controller INFO [1088] Start to run WAN1_ON
2020-12-03 07:33:08 Remote Management INFO [11840] Service stop
2020-12-03 07:33:09 UPnP INFO [12232] Service stop
2020-12-03 07:33:09 UPnP INFO [12232] Service start
2020-12-03 07:33:17 Led Controller INFO [1088] Start to run LAN_ON
2020-12-03 07:33:17 Led Controller INFO [1088] Start to run WAN0_OFF
2020-12-03 07:33:17 Led Controller INFO [1088] Start to run WAN1_ON
2020-12-03 07:33:50 Led Controller INFO [1088] Start to run LAN_ON
2020-12-03 07:33:50 Led Controller INFO [1088] Start to run WAN0_OFF
2020-12-03 07:33:50 Led Controller INFO [1088] Start to run WAN1_ON

 

All was good during the entire day and there were no other log entries between 07:33:50 and 21:36:55.

 

Event#2:
============
The network connection dropped suddenly at 21:36:

My phone showed initially no network connection and then connected to the network but without internet access. Router's log:


2020-12-03 21:36:55 Led Controller INFO [1088] Start to run LAN_ON
2020-12-03 21:36:55 Led Controller INFO [1088] Start to run WAN0_ON
2020-12-03 21:36:55 Led Controller INFO [1088] Start to run WAN1_OFF
2020-12-03 21:36:58 PPP INFO [9185] ppp send LCP TermReq due to Peer not responding
2020-12-03 21:36:58 PPP INFO [9185] pppoe send PADT due to(phase disconnect device)
2020-12-03 21:36:58 PPP INFO [22841] pppoe send PADT due to(resending PADI)
2020-12-03 21:36:58 PPP INFO [22841] pppoe send PADI Host-Uniq(5939)
2020-12-03 21:36:59 NAT INFO [22690] Initialization succeeded
2020-12-03 21:36:59 NAT INFO [22690] Initialization succeeded
2020-12-03 21:37:03 PPP INFO [22841] pppoe send PADT due to(resending PADI)
2020-12-03 21:37:03 PPP INFO [22841] pppoe send PADI Host-Uniq(5939)
2020-12-03 21:37:14 PPP INFO [22841] pppoe send PADT due to(resending PADI)
2020-12-03 21:37:14 PPP INFO [22841] pppoe send PADI Host-Uniq(5939)
2020-12-03 21:37:24 PPP INFO [24087] pppoe send PADT due to(resending PADI)
2020-12-03 21:37:24 PPP INFO [24087] pppoe send PADI Host-Uniq(5e17)
2020-12-03 21:37:29 PPP INFO [24087] pppoe send PADT due to(resending PADI)
2020-12-03 21:37:29 PPP INFO [24087] pppoe send PADI Host-Uniq(5e17)
2020-12-03 21:37:39 PPP INFO [24087] pppoe send PADT due to(resending PADI)
2020-12-03 21:37:39 PPP INFO [24087] pppoe send PADI Host-Uniq(5e17)
2020-12-03 21:37:49 PPP INFO [24805] pppoe send PADT due to(resending PADI)
2020-12-03 21:37:49 PPP INFO [24805] pppoe send PADI Host-Uniq(60e5)
2020-12-03 21:37:54 PPP INFO [24805] pppoe send PADT due to(resending PADI)
2020-12-03 21:37:54 PPP INFO [24805] pppoe send PADI Host-Uniq(60e5)
2020-12-03 21:38:04 PPP INFO [24805] pppoe send PADT due to(resending PADI)
2020-12-03 21:38:04 PPP INFO [24805] pppoe send PADI Host-Uniq(60e5)
2020-12-03 21:38:14 PPP INFO [25604] pppoe send PADT due to(resending PADI)
2020-12-03 21:38:14 PPP INFO [25604] pppoe send PADI Host-Uniq(6404)
2020-12-03 21:38:19 PPP INFO [25604] pppoe send PADT due to(resending PADI)
2020-12-03 21:38:19 PPP INFO [25604] pppoe send PADI Host-Uniq(6404)
2020-12-03 21:38:29 PPP INFO [25604] pppoe send PADT due to(resending PADI)
2020-12-03 21:38:29 PPP INFO [25604] pppoe send PADI Host-Uniq(6404)
2020-12-03 21:38:39 PPP INFO [26741] pppoe send PADT due to(resending PADI)
2020-12-03 21:38:39 PPP INFO [26741] pppoe send PADI Host-Uniq(6875)
2020-12-03 21:38:44 PPP INFO [26741] pppoe send PADT due to(resending PADI)
2020-12-03 21:38:44 PPP INFO [26741] pppoe send PADI Host-Uniq(6875)
2020-12-03 21:38:54 PPP INFO [26741] pppoe send PADT due to(resending PADI)
2020-12-03 21:38:54 PPP INFO [26741] pppoe send PADI Host-Uniq(6875)
2020-12-03 21:39:05 PPP INFO [27577] pppoe send PADT due to(resending PADI)
2020-12-03 21:39:05 PPP INFO [27577] pppoe send PADI Host-Uniq(6bb9)
2020-12-03 21:39:10 PPP INFO [27577] pppoe send PADT due to(resending PADI)
2020-12-03 21:39:10 PPP INFO [27577] pppoe send PADI Host-Uniq(6bb9)
2020-12-03 21:39:20 PPP INFO [27577] pppoe send PADT due to(resending PADI)
2020-12-03 21:39:20 PPP INFO [27577] pppoe send PADI Host-Uniq(6bb9)
2020-12-03 21:39:30 PPP INFO [28264] pppoe send PADT due to(resending PADI)
2020-12-03 21:39:30 PPP INFO [28264] pppoe send PADI Host-Uniq(6e68)
2020-12-03 21:39:35 PPP INFO [28264] pppoe send PADT due to(resending PADI)
2020-12-03 21:39:35 PPP INFO [28264] pppoe send PADI Host-Uniq(6e68)
2020-12-03 21:39:45 PPP INFO [28264] pppoe send PADT due to(resending PADI)
2020-12-03 21:39:45 PPP INFO [28264] pppoe send PADI Host-Uniq(6e68)
2020-12-03 21:39:55 PPP INFO [28913] pppoe send PADT due to(resending PADI)
2020-12-03 21:39:55 PPP INFO [28913] pppoe send PADI Host-Uniq(70f1)
2020-12-03 21:40:00 PPP INFO [28913] pppoe send PADT due to(resending PADI)
2020-12-03 21:40:00 PPP INFO [28913] pppoe send PADI Host-Uniq(70f1)
2020-12-03 21:40:10 PPP INFO [28913] pppoe send PADT due to(resending PADI)
2020-12-03 21:40:10 PPP INFO [28913] pppoe send PADI Host-Uniq(70f1)
2020-12-03 21:40:20 PPP INFO [29675] pppoe send PADT due to(resending PADI)
2020-12-03 21:40:20 PPP INFO [29675] pppoe send PADI Host-Uniq(73eb)
2020-12-03 21:40:25 PPP INFO [29675] pppoe send PADT due to(resending PADI)
2020-12-03 21:40:25 PPP INFO [29675] pppoe send PADI Host-Uniq(73eb)
2020-12-03 21:40:35 PPP INFO [29675] pppoe send PADT due to(resending PADI)
2020-12-03 21:40:35 PPP INFO [29675] pppoe send PADI Host-Uniq(73eb)
2020-12-03 21:40:45 PPP INFO [30344] pppoe send PADT due to(resending PADI)
2020-12-03 21:40:45 PPP INFO [30344] pppoe send PADI Host-Uniq(7688)
2020-12-03 21:40:50 PPP INFO [30344] pppoe send PADT due to(resending PADI)
2020-12-03 21:40:50 PPP INFO [30344] pppoe send PADI Host-Uniq(7688)
2020-12-03 21:41:00 PPP INFO [30344] pppoe send PADT due to(resending PADI)
2020-12-03 21:41:00 PPP INFO [30344] pppoe send PADI Host-Uniq(7688)
2020-12-03 21:41:11 PPP INFO [31027] pppoe send PADT due to(resending PADI)
2020-12-03 21:41:11 PPP INFO [31027] pppoe send PADI Host-Uniq(7933)
2020-12-03 21:41:16 PPP INFO [31027] pppoe send PADT due to(resending PADI)
2020-12-03 21:41:16 PPP INFO [31027] pppoe send PADI Host-Uniq(7933)
2020-12-03 21:41:26 PPP INFO [31027] pppoe send PADT due to(resending PADI)
2020-12-03 21:41:26 PPP INFO [31027] pppoe send PADI Host-Uniq(7933)
2020-12-03 21:41:36 PPP INFO [31730] pppoe send PADT due to(resending PADI)
2020-12-03 21:41:36 PPP INFO [31730] pppoe send PADI Host-Uniq(7bf2)
2020-12-03 21:41:41 PPP INFO [31730] pppoe send PADT due to(resending PADI)
2020-12-03 21:41:41 PPP INFO [31730] pppoe send PADI Host-Uniq(7bf2)

 

Still no internet connection up to this point after multiple failed "pppoe send PADT".
At this point I unpluged Router from power supply:

 

1970-01-01 00:00:11 Led Controller INFO [1087] Service start
2020-09-29 00:00:00 Time Settings INFO [1116] Service start
2020-09-29 00:00:18 Led Controller INFO [1087] Start to run WIFI2G_ON
2020-09-29 00:00:18 Led Controller INFO [1087] Start to run WIFI5G_ON
2020-09-29 00:00:19 Remote Management INFO [5262] Service stop
2020-09-29 00:00:20 UPnP INFO [5645] Service stop
2020-09-29 00:00:20 UPnP INFO [5645] Service start
2020-09-29 00:00:21 IP & MAC Binding INFO [5829] Initialization succeeded
2020-09-29 00:00:21 IP & MAC Binding INFO [5829] Config interface initialization succeeded
2020-09-29 00:00:21 IP & MAC Binding INFO [5829] ARP Binding disabled
2020-09-29 00:00:21 IP & MAC Binding INFO [5829] Daemon connection succeeded
2020-09-29 00:00:22 Firewall INFO [4942] Service start
2020-09-29 00:00:23 Basic Security NOTICE [6077] Flush conntrack table succeeded
2020-09-29 00:00:23 Basic Security INFO [6077] Service start
2020-09-29 00:00:24 NAT INFO [6470] Initialization succeeded
2020-09-29 00:00:24 NAT INFO [6470] Initialization succeeded
2020-09-29 00:00:26 NAT NOTICE [6470] Create NAT chain succeeded
2020-09-29 00:00:26 NAT INFO [6470] Function enabled
2020-09-29 00:00:26 NAT DEBUG [6470] Flush conntrack
2020-09-29 00:00:27 Access Control INFO [7402] Function disabled
2020-09-29 00:00:27 Access Control INFO [7402] Service start
2020-09-29 00:00:27 Parental Controls INFO [7572] Function enabled
2020-09-29 00:00:27 Parental Controls INFO [7572] Service start
2020-09-29 00:00:28 Factory Reset INFO [7652] Service start
2020-09-29 00:00:30 Traffic Statistics INFO [8057] Service start
2020-09-29 00:00:38 Led Controller INFO [1087] Start to run GENERAL
2020-09-29 00:00:38 Led Controller INFO [1087] Start to run NIGHT
2020-09-29 00:00:38 QoS INFO [8929] Function disabled
2020-09-29 00:00:38 QoS INFO [8929] Service start
2020-09-29 00:00:39 Led Controller INFO [1087] Start to run STATUS_ON
2020-09-29 00:00:40 PPP INFO [9290] pppoe send PADT due to(resending PADI)
2020-09-29 00:00:40 PPP INFO [9290] pppoe send PADI Host-Uniq(244a)
2020-09-29 00:00:41 Led Controller INFO [1087] Start to run LAN_ON
2020-09-29 00:00:41 Led Controller INFO [1087] Start to run WAN0_ON
2020-09-29 00:00:41 Led Controller INFO [1087] Start to run WAN1_OFF
2020-09-29 00:00:41 NAT INFO [9264] Initialization succeeded
2020-09-29 00:00:41 NAT INFO [9264] Initialization succeeded
2020-09-29 00:00:42 Remote Management INFO [9680] Service stop
2020-09-29 00:00:43 Led Controller INFO [1087] Start to run LAN_OFF
2020-09-29 00:00:43 Led Controller INFO [1087] Start to run WAN0_ON
2020-09-29 00:00:43 Led Controller INFO [1087] Start to run WAN1_OFF
2020-09-29 00:00:45 Led Controller INFO [1087] Start to run LAN_ON
2020-09-29 00:00:45 Led Controller INFO [1087] Start to run WAN0_ON
2020-09-29 00:00:45 Led Controller INFO [1087] Start to run WAN1_OFF
2020-09-29 00:00:45 PPP INFO [9290] pppoe send PADT due to(resending PADI)
2020-09-29 00:00:45 PPP INFO [9290] pppoe send PADI Host-Uniq(244a)
2020-09-29 00:00:55 PPP INFO [9290] pppoe send PADT due to(resending PADI)
2020-09-29 00:00:55 PPP INFO [9290] pppoe send PADI Host-Uniq(244a)
2020-09-29 00:01:06 PPP INFO [11210] pppoe send PADT due to(resending PADI)
2020-09-29 00:01:06 PPP INFO [11210] pppoe send PADI Host-Uniq(2bca)
2020-09-29 00:01:11 PPP INFO [11210] pppoe send PADT due to(resending PADI)
2020-09-29 00:01:11 PPP INFO [11210] pppoe send PADI Host-Uniq(2bca)
2020-09-29 00:01:21 PPP INFO [11210] pppoe send PADT due to(resending PADI)
2020-09-29 00:01:21 PPP INFO [11210] pppoe send PADI Host-Uniq(2bca)
2020-09-29 00:01:31 PPP INFO [12019] pppoe send PADT due to(resending PADI)
2020-09-29 00:01:31 PPP INFO [12019] pppoe send PADI Host-Uniq(2ef3)
2020-09-29 00:01:36 PPP INFO [12019] pppoe send PADT due to(resending PADI)
2020-09-29 00:01:36 PPP INFO [12019] pppoe send PADI Host-Uniq(2ef3)
2020-09-29 00:01:39 Led Controller INFO [1087] Start to run LAN_ON
2020-09-29 00:01:39 Led Controller INFO [1087] Start to run WAN0_ON
2020-09-29 00:01:39 Led Controller INFO [1087] Start to run WAN1_OFF
2020-09-29 00:01:46 PPP INFO [12019] pppoe send PADT due to(resending PADI)
2020-09-29 00:01:46 PPP INFO [12019] pppoe send PADI Host-Uniq(2ef3)
2020-09-29 00:01:56 PPP INFO [13199] pppoe send PADT due to(resending PADI)
2020-09-29 00:01:56 PPP INFO [13199] pppoe send PADI Host-Uniq(338f)
2020-09-29 00:02:01 PPP INFO [13199] pppoe send PADT due to(resending PADI)
2020-09-29 00:02:01 PPP INFO [13199] pppoe send PADI Host-Uniq(338f)
2020-09-29 00:02:11 PPP INFO [13199] pppoe send PADT due to(resending PADI)
2020-09-29 00:02:11 PPP INFO [13199] pppoe send PADI Host-Uniq(338f)
2020-09-29 00:02:21 PPP INFO [13995] pppoe send PADT due to(resending PADI)
2020-09-29 00:02:21 PPP INFO [13995] pppoe send PADI Host-Uniq(36ab)
2020-09-29 00:02:26 PPP INFO [13995] pppoe send PADT due to(resending PADI)
2020-09-29 00:02:26 PPP INFO [13995] pppoe send PADI Host-Uniq(36ab)
2020-09-29 00:02:36 PPP INFO [13995] pppoe send PADT due to(resending PADI)
2020-09-29 00:02:36 PPP INFO [13995] pppoe send PADI Host-Uniq(36ab)
2020-09-29 00:02:46 PPP INFO [14777] pppoe send PADT due to(resending PADI)
2020-09-29 00:02:46 PPP INFO [14777] pppoe send PADI Host-Uniq(39b9)
2020-09-29 00:02:51 PPP INFO [14777] pppoe send PADT due to(resending PADI)
2020-09-29 00:02:51 PPP INFO [14777] pppoe send PADI Host-Uniq(39b9)
2020-09-29 00:03:01 PPP INFO [14777] pppoe send PADT due to(resending PADI)
2020-09-29 00:03:01 PPP INFO [14777] pppoe send PADI Host-Uniq(39b9)
2020-09-29 00:03:12 PPP INFO [15480] pppoe send PADT due to(resending PADI)
2020-09-29 00:03:12 PPP INFO [15480] pppoe send PADI Host-Uniq(3c78)
2020-09-29 00:03:17 PPP INFO [15480] pppoe send PADT due to(resending PADI)
2020-09-29 00:03:17 PPP INFO [15480] pppoe send PADI Host-Uniq(3c78)
2020-09-29 00:03:27 PPP INFO [15480] pppoe send PADT due to(resending PADI)
2020-09-29 00:03:27 PPP INFO [15480] pppoe send PADI Host-Uniq(3c78)
2020-09-29 00:03:37 PPP INFO [16220] pppoe send PADT due to(resending PADI)
2020-09-29 00:03:37 PPP INFO [16220] pppoe send PADI Host-Uniq(3f5c)
2020-09-29 00:03:42 PPP INFO [16220] pppoe send PADT due to(resending PADI)
2020-09-29 00:03:42 PPP INFO [16220] pppoe send PADI Host-Uniq(3f5c)
2020-09-29 00:03:52 PPP INFO [16220] pppoe send PADT due to(resending PADI)
2020-09-29 00:03:52 PPP INFO [16220] pppoe send PADI Host-Uniq(3f5c)

 

Still failures to connect to the internet!!.

A lot of pppoe send but no receive.

At this point I:
- unplugged it from power suply
- unplugged it from the internet (removed network cable)
- plugged it to the power supply
- waited for everything to come up
- plugged it to the internet => all ok:

 

1970-01-01 00:00:10 Led Controller INFO [1087] Service start
2020-09-29 00:00:00 Time Settings INFO [1116] Service start
2020-09-29 00:00:18 Led Controller INFO [1087] Start to run WIFI2G_ON
2020-09-29 00:00:18 Led Controller INFO [1087] Start to run WIFI5G_ON
2020-09-29 00:00:19 Remote Management INFO [5258] Service stop
2020-09-29 00:00:20 UPnP INFO [5630] Service stop
2020-09-29 00:00:20 UPnP INFO [5630] Service start
2020-09-29 00:00:21 IP & MAC Binding INFO [5745] Initialization succeeded
2020-09-29 00:00:21 IP & MAC Binding INFO [5745] Config interface initialization succeeded
2020-09-29 00:00:21 IP & MAC Binding INFO [5745] ARP Binding disabled
2020-09-29 00:00:21 IP & MAC Binding INFO [5745] Daemon connection succeeded
2020-09-29 00:00:23 Firewall INFO [4942] Service start
2020-09-29 00:00:24 Basic Security NOTICE [6301] Flush conntrack table succeeded
2020-09-29 00:00:24 Basic Security INFO [6301] Service start
2020-09-29 00:00:24 NAT INFO [6537] Initialization succeeded
2020-09-29 00:00:25 NAT INFO [6537] Initialization succeeded
2020-09-29 00:00:25 NAT NOTICE [6537] Create NAT chain succeeded
2020-09-29 00:00:25 NAT INFO [6537] Function enabled
2020-09-29 00:00:25 NAT DEBUG [6537] Flush conntrack
2020-09-29 00:00:26 Access Control INFO [7011] Function disabled
2020-09-29 00:00:26 Access Control INFO [7011] Service start
2020-09-29 00:00:27 Parental Controls INFO [7248] Function enabled
2020-09-29 00:00:27 Parental Controls INFO [7248] Service start
2020-09-29 00:00:27 Factory Reset INFO [7399] Service start
2020-09-29 00:00:30 Traffic Statistics INFO [7977] Service start
2020-09-29 00:00:38 Led Controller INFO [1087] Start to run GENERAL
2020-09-29 00:00:38 Led Controller INFO [1087] Start to run NIGHT
2020-09-29 00:00:38 QoS INFO [8849] Function disabled
2020-09-29 00:00:38 QoS INFO [8849] Service start
2020-09-29 00:00:39 Led Controller INFO [1087] Start to run STATUS_ON
2020-09-29 00:00:43 Led Controller INFO [1087] Start to run LAN_ON
2020-09-29 00:00:43 Led Controller INFO [1087] Start to run WAN0_OFF
2020-09-29 00:00:43 Led Controller INFO [1087] Start to run WAN1_OFF
2020-09-29 00:01:17 PPP INFO [10568] pppoe send PADT due to(resending PADI)
2020-09-29 00:01:17 PPP INFO [10568] pppoe send PADI Host-Uniq(2948)
2020-09-29 00:01:18 PPP INFO [10568] pppoe receive PADO AC-Name(ftth)
2020-09-29 00:01:18 PPP INFO [10568] pppoe receive PADO form AC-MAC(fc:e4:3c:9c:e8:7d)
2020-09-29 00:01:18 PPP INFO [10568] pppoe send PADR Host-Uniq(2948)
2020-09-29 00:01:18 PPP INFO [10568] pppoe receive PADS sess-id(851)
2020-09-29 00:01:18 PPP INFO [10568] ppp send LCP Request options(mru=1480;magic=0x2f73axxx;)
2020-09-29 00:01:18 PPP INFO [10568] ppp receive LCP Request options(mru=1492;authtype=PPP_PAP;magic=0x5cae0yyy;)
2020-09-29 00:01:18 PPP INFO [10568] ppp send LCP ACK
2020-09-29 00:01:18 NAT INFO [10542] Initialization succeeded
2020-09-29 00:01:19 NAT INFO [10542] Initialization succeeded
2020-09-29 00:01:19 Led Controller INFO [1087] Start to run LAN_ON
2020-09-29 00:01:19 Led Controller INFO [1087] Start to run WAN0_ON
2020-09-29 00:01:19 Led Controller INFO [1087] Start to run WAN1_OFF
2020-09-29 00:01:19 Remote Management INFO [11035] Service stop
2020-09-29 00:01:21 PPP INFO [10568] ppp send LCP Request options(mru=1480;magic=0x2f73axxx;)
2020-09-29 00:01:21 PPP INFO [10568] ppp receive LCP ACK
2020-09-29 00:01:21 PPP INFO [10568] ppp send PAP AuthReq user=(PPPOE_USER)
2020-09-29 00:01:21 PPP INFO [10568] ppp receive PAP AuthAck <null>
2020-09-29 00:01:21 PPP INFO [10568] ppp send IPCP Req options(addr=0.0.0.0;dns1=0.0.0.0;dns2=0.0.0.0;)
2020-09-29 00:01:21 PPP INFO [10568] ppp receive IPCP NAK options(addr=100.109.1.xxx;dns1=193.231.252.1;dns2=213.154.124.1;)
2020-09-29 00:01:21 PPP INFO [10568] ppp send IPCP Req options(addr=100.109.1.xxx;dns1=193.231.252.1;dns2=213.154.124.1;)
2020-09-29 00:01:21 PPP INFO [10568] ppp receive IPCP ACK
2020-12-03 21:56:54 Traffic Statistics INFO [7980] Clear all stats because time changed
2020-12-03 21:56:58 NAT INFO [11847] Initialization succeeded
2020-12-03 21:56:58 NAT INFO [11847] Initialization succeeded
2020-12-03 21:57:00 Remote Management INFO [12396] Service stop
2020-12-03 21:57:01 NAT INFO [11847] FTP ALG enabled
2020-12-03 21:57:01 NAT INFO [11847] TFTP ALG enabled
2020-12-03 21:57:01 NAT INFO [11847] H323 ALG enabled
2020-12-03 21:57:01 NAT INFO [11847] RTSP ALG enabled
2020-12-03 21:57:01 NAT INFO [11847] SIP ALG enabled
2020-12-03 21:57:01 NAT INFO [11847] PPTP ALG enabled
2020-12-03 21:57:01 NAT INFO [11847] L2TP ALG enabled
2020-12-03 21:57:01 NAT INFO [11847] IPSEC ALG enabled
2020-12-03 21:57:01 UPnP INFO [12898] Service stop
2020-12-03 21:57:02 UPnP INFO [12898] Service start
2020-12-03 21:57:08 Led Controller INFO [1087] Start to run LAN_ON
2020-12-03 21:57:08 Led Controller INFO [1087] Start to run WAN0_ON
2020-12-03 21:57:08 Led Controller INFO [1087] Start to run WAN1_OFF
2020-12-03 21:57:14 Led Controller INFO [1087] Start to run LAN_ON
2020-12-03 21:57:14 Led Controller INFO [1087] Start to run WAN0_OFF
2020-12-03 21:57:14 Led Controller INFO [1087] Start to run WAN1_ON
 

Knowing that:

- my internet provider is RCS-RDS

- the LED for Internet is sometimes Green and sometimes Orange (altough everything looks fine from internet connection point of view)

 

My questions:

1. Why do I have have these so frequent disconnections?

2. Why resetting/unpluging is not enough sometimes? It requires a special ceremony involving network cables besides the power cable...

3. Any tuning necessary? MTU like?

4. Anything extra that I can activate as log level to understand (or to help you understand) what happens?

 

Thank you in advance !

 

 

 

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:My new Archer AX1800 won't stay connected to the internet-Solution
2020-12-08 06:50:38 - last edited 2021-04-30 06:06:24

@Ivaylo and all,

 

4 days ago I have changed:

1. The "MTU size" and raised it to 1492.

2. The "Detect online interval" and raised it to 22 seconds. Initially, this was set to 10 seconds.

 

And...no more disconnections.

I will monitor and see if this remains stable for the entire month.

Recommended Solution
  5  
  5  
#7
Options
11 Reply
Re:My new Archer AX1800 won't stay connected to the internet
2020-12-04 01:52:54 - last edited 2021-04-29 20:47:41

@StinTheGreen 

 

PADx messages are PPPoE Discovery messages, normal as the connection is built up or torn down, you should not see them normally, it is an indication of a connectivity or configuration issue.

PADI - PPPoE Active Discovery Initiation
PADO - PPPoE Active Discovery Offer
PADR - PPPoE Active Discovery Request
PADS - PPPoE Active Discovery Session-confirmation
PADT - PPPoE Active Discovery Termination

 

 

This is most likely a carrier issue between your router and ISP equipment`(including bad cabling), PADx messages are related to PPPoE Active Discovery protocol and if it happens repeatedly (usually) it means the PPPoE connection is bouncing up and down, again this is likely an issue between the router and the carrier's equipment so I would contact them.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
  1  
  1  
#2
Options
Re:My new Archer AX1800 won't stay connected to the internet
2020-12-04 06:27:15

@Ivaylo 

Many thanks for your time. I appreciate the answer and thank you for the direction.

But I think the cause is different and not related to cabling. My reasoning:

1. The old router, Tenda, was using the same cable for years without any issues. No restarts, no disconnections.

2. A cabling issue persists and it is not solved by router restarts.

 

There must be something else with this new router.

New hardware, new software...a bug, configuration issue, tuning.

I was hoping to understand and solve the issue, otherwise I am starting to consider returning it to the vendor and using my previous router.

  0  
  0  
#3
Options
Re:My new Archer AX1800 won't stay connected to the internet
2020-12-04 11:05:51 - last edited 2020-12-04 11:09:31

@StinTheGreen 

 

Like I mentioned, it may be a configuration issue as well. Be sure that in Advanced Settings of PPPoE settings you have:

 

If the issue persists you can experiment with this setting as well:

 

and of course the MTU size, but one at a time, to be able to determine the root cause.

But again, the primary point of contact for resolving this should be your ISP, so you can tweak together these settings and see what's causing the issue.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
  0  
  0  
#4
Options
Re:My new Archer AX1800 won't stay connected to the internet
2020-12-04 16:53:21

@Ivaylo 

Thank you very much.

The connection mode is already set to Auto.

I will wait for the next occurence before playing with the other parameter you suggested and will provide updates.

 

Perhaps one other question meanwhile:

 

Considering the large number of "pppoe send PADI/PADT" without reply what is the standard cause:

1. Requests not actually sent?

2. Request received on provider side but ignored (some black list related to number of requests?)

3. Response received but ignored by the router?

 

Thanks!

 

 

  0  
  0  
#5
Options
Re:My new Archer AX1800 won't stay connected to the internet
2020-12-04 21:55:30 - last edited 2020-12-04 21:58:34

TBH it would be a guessing from my side, but I would bet on - too many connect requests send from the router to the provider side (PADI). Immediately after PADI, router sends to provider side termination (PADT) due to re-sending PADI.

It may be quicker to resolve this issue with your ISP (if they already have such cases in their network - they would advise you). I would bet that you are not the only client with AX1800 in their network.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
  0  
  0  
#6
Options
Re:My new Archer AX1800 won't stay connected to the internet-Solution
2020-12-08 06:50:38 - last edited 2021-04-30 06:06:24

@Ivaylo and all,

 

4 days ago I have changed:

1. The "MTU size" and raised it to 1492.

2. The "Detect online interval" and raised it to 22 seconds. Initially, this was set to 10 seconds.

 

And...no more disconnections.

I will monitor and see if this remains stable for the entire month.

Recommended Solution
  5  
  5  
#7
Options
Re:My new Archer AX1800 won't stay connected to the internet
2021-04-29 18:42:30

@StinTheGreen Hello. I have exactly the same router and firmware. I just set my MTU to 1480. I used this article to get to this number How to find the proper MTU size for my network | TP-Link. I don't have a choice of setting the Detection of Online Interval, because on Static IP this option seems not to be available. I'm not sure if it really helped, random spikes in latency seems to be gone (for now), but instability still takes place when for instance downloading from Steam and calling on Discord at the same time - the latency quickly goes up to 2000ms. This was not happening with the old router - the old one was even slower, even not having 5Ghz wifi. Can I ask you if you managed to fix the issue in other way than setting the MTU ?

 

the PPP logs are empty, but for some reason when this issue occurs Led controller always reports something like:

2021-04-29 20:02:07 Led Controller INFO [1088] Start to run WAN1_ON

2021-04-29 20:02:07 Led Controller INFO [1088] Start to run WAN0_OFF

2021-04-29 20:02:07 Led Controller INFO [1088] Start to run LAN_ON

2021-04-29 20:01:22 Led Controller INFO [1088] Start to run WAN1_ON

2021-04-29 20:01:22 Led Controller INFO [1088] Start to run WAN0_OFF

2021-04-29 20:01:22 Led Controller INFO [1088] Start to run LAN_ON

2021-04-29 20:01:09 Led Controller INFO [1088] Start to run WAN1_OFF

2021-04-29 20:01:09 Led Controller INFO [1088] Start to run WAN0_ON

2021-04-29 20:01:09 Led Controller INFO [1088] Start to run LAN_ON

2020-09-29 00:00:49 Led Controller INFO [1088] Start to run STATUS_ON

2020-09-29 00:00:46 Led Controller INFO [1088] Start to run NIGHT

2020-09-29 00:00:45 Led Controller INFO [1088] Start to run GENERAL

2020-09-29 00:00:37 Led Controller INFO [1088] Start to run USB2

2020-09-29 00:00:34 Led Controller INFO [1088] Start to run USB2_twinkle

2020-09-29 00:00:34 Led Controller INFO [1088] Start to run USB2_twinkle

2020-09-29 00:00:17 Led Controller INFO [1088] Start to run WIFI5G_ON

2020-09-29 00:00:17 Led Controller INFO [1088] Start to run WIFI2G_ON

1970-01-01 00:00:10 Led Controller INFO [1088] Service start

 

I would appreciate any help.

  0  
  0  
#9
Options
Re:My new Archer AX1800 won't stay connected to the internet
2021-04-29 19:11:47

@RobTheAnimoo 

Hi, no other actions on my side. In my specific case the issue was solved only via the 2 settings/changes that I mentioned above.

  2  
  2  
#10
Options
Re:My new Archer AX1800 won't stay connected to the internet
2021-04-30 06:13:04

@RobTheAnimoo  

 

May I know who is your ISP? Do you mean the WAN connection type on the AX1800 is static IP? Is this required by the ISP? Will you be able to get a stable connection by connecting the ISP modem to the computer directly bypassing the AX1800 with that static IP? Please do test this, and ensure that is stable.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#11
Options
Re:My new Archer AX1800 won't stay connected to the internet
2021-05-02 10:08:45

@Kevin_Z My ISP requires setting the static IP in router. The connection is stable when disconnecting router and connecting directly to PoE adapter (provided by ISP - it powers a modem on the roof, I don't have access to the modem that is an ISP's property and shared for several people in flat house - I have no idea if the term 'Flat house' is correct but I'm sure you know what I'm trying to say). I live in Czechia and its a local provider.

  0  
  0  
#12
Options
12

Information

Helpful: 0

Views: 6726

Replies: 11

Related Articles
New unit won't stay paired
649 0
Archer ax23 / ax1800 nat loopback
974 0
AX1800 and loopback ?
895 0
How to bridge? (Archer AX1800)
11755 3
stay connected
328 0
One mesh (single SSID) configuration using multiple Archer AX23/AX23/Archer AX1800
818 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.