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Tp-link Deco 4 "Looks like Deco is not properly connected."

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Tp-link Deco 4 "Looks like Deco is not properly connected."

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tp-link Deco 4 "Looks like Deco is not properly connected."
Tp-link Deco 4 "Looks like Deco is not properly connected."
2020-12-05 19:08:11 - last edited 2020-12-07 09:07:23
Model: Adapter  
Hardware Version: V2
Firmware Version: ?

I cannot set up my Deco M4.

On the setup page it stops at the "Detecting internet connection type".

I have swapped the units, I have tried all available Ethernet outlet slots, I have replaced the Ethernet cable. I know the internet ports on the Virgin 3.0 hub are all ok as I have tried other devices.

I am not very good with the technology so any help has to be SIMPLE!

Thanks in advance for any help you can give.

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Re:Tp-link Deco 4 "Looks like Deco is not properly connected." -Solution
2020-12-07 09:07:18 - last edited 2020-12-07 09:07:23

@Baron-Henry 

Hi,

Sorry for the delay.

Normally, there would be more than one Deco is powered on, in case further confusion, would you please only power on one Deco and connect to the modem to do the setup.

By the way, who is your internet service provider and what is the model number of your ISP cable modem?

If the computer was directly connected to the modem, could the computer access to the internet?

 

Thank you very much and wait for your reply.

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Re:Tp-link Deco 4 "Looks like Deco is not properly connected." -Solution
2020-12-07 09:07:18 - last edited 2020-12-07 09:07:23

@Baron-Henry 

Hi,

Sorry for the delay.

Normally, there would be more than one Deco is powered on, in case further confusion, would you please only power on one Deco and connect to the modem to do the setup.

By the way, who is your internet service provider and what is the model number of your ISP cable modem?

If the computer was directly connected to the modem, could the computer access to the internet?

 

Thank you very much and wait for your reply.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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