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Issue connecting my new TP Link modem with my new NBN service.

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Issue connecting my new TP Link modem with my new NBN service.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Issue connecting my new TP Link modem with my new NBN service.
Issue connecting my new TP Link modem with my new NBN service.
2020-12-07 10:38:42 - last edited 2020-12-07 12:22:29
Model: TD-W9960  
Hardware Version:
Firmware Version:

I have just switched to Origin broadband from TPG. I have an existing NBN connection. 

Origin Broad band confirmed with NBN that the internet is working to my house.

I purchased a new TP-Link modem on Saturday. My laptop can see the TD-W9960 via wifi. 

But i cannot get the NBN to connect with the TP Link modem.

After 3 attempts with Origin Broadband to create the link ....I have been instructed to contact TP-LINK to escalate and resolve the issue.

I need your help

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2 Reply
Re:Issue connecting my new TP Link modem with my new NBN service.
2021-01-27 09:48:47

@Middo 

 

Hello, apologies for the super late reply, I hope you have figured this out already.

 

But if not, please refer to this instruction to change the W9970 into an NBN-ready wireless router:

https://www.tp-link.com/support/faq/543/

 

Have a nice day.

 

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Re:Issue connecting my new TP Link modem with my new NBN service.
2021-01-27 11:07:50

@Middo 

Well thanks for getting back to me.

6 weeks is a long time and makes this TP Link "help contact" pretty ineffective and pointless. 
Maybe things will become more efficient...

Perhaps do something else, as this did not have any effect other than surprise me that you even replied, all the best.

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