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Archer A8 not connecting to HFC NBN

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Archer A8 not connecting to HFC NBN

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Archer A8 not connecting to HFC NBN
Archer A8 not connecting to HFC NBN
2020-12-09 04:40:59
Model: Archer A8  
Hardware Version:
Firmware Version:

I just purchased an Archer A8 to replace my archer vr1600v 

 

it is on the list as being compatible with HFC NBN but neither TPGs help desk nor I could make it work. 
 

the help desk gave me the number for TP links help desk but it disconnects me.  
 

Is anyone successfully using an Archer a8? 

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Re:Archer A8 not connecting to HFC NBN
2020-12-10 05:49:05

@ChrisLloyd 

 

Hello, thanks for asking.

 

When you plug this HFC NBN modem directly into a PC, will you be able to get online? If yes, confirm what kind of settings should you use to connect to the internet, such as PPPoE or Dynamic IP, then configure the same as on the A8, you may refer to the below setup video:

https://www.tp-link.com/support/setup-video/

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