can't connect to this network on my both laptops

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can't connect to this network on my both laptops

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
can't connect to this network on my both laptops
can't connect to this network on my both laptops
2021-01-14 16:18:47
Model: TL-WA850RE  
Hardware Version: V7
Firmware Version:

Hello

 

Set up the extender from my smartphone, works fine on my phone with internet

 

but it says can't connect to this network on my both laptops

 

Please help

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#1
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Re:can't connect to this network on my both laptops
2021-01-15 05:51:30

@Julien55 

Hi, thanks for your patience.

Would there be any error message when the PC failed to connect?

What are the model number and operating system of these two computers?

-would they be able to get internet when connected via cable to the 850RE?

 

Thank you very much and wait for your reply.

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Re:can't connect to this network on my both laptops
2021-01-17 15:02:37

@TP-Link 

 

Hi

 

See my answers below

 

Would there be any error message when the PC failed to connect?

-> No

 

What are the model number and operating system of these two computers?

-> Lenova thinkpad 

windows 10 pro, 64 bit

 

-would they be able to get internet when connected via cable to the 850RE?

-> yes

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#3
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Re:can't connect to this network on my both laptops
2021-01-21 07:00:31

@Julien55 

Hi, thank you very much for your detailed information.

We would like to follow up on your case by email and please have a check of your email box.

Thank you very much.

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#4
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