Deco 5 Can't regester to TP-Link DDNS

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Deco 5 Can't regester to TP-Link DDNS

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco 5 Can't regester to TP-Link DDNS
Deco 5 Can't regester to TP-Link DDNS
2021-01-22 10:00:06
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.5.1 Build 20201022 Rel. 66804

Since the last firmware upgrade. I can't register mi Deco to TGP-Link DDns.

1. It did work before and I could login to my deco using the deco IOS application. now it works only when im connected to my WiFi.

2. I do know MY user and password. (help support sand me a link to get a new password, but this is not my problem)

3. I don't remember what was my "domain name" for the deco when it worked.

 

Can anybody Help me to be able to login to my deco remotely??

 

Eja

 

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Re:Deco 5 Can't regester to TP-Link DDNS
2021-01-22 11:03:29

@Eja 

Hi, thank you very much for your time and patience.

May I know the MAC address of your main Deco?—you could send me a private message about the MAC address;

Just curious, since you mentioned that you could only control the Deco when it is connected to the Deco’s own Wi-Fi but the DDNS actually needs to communicate with the cloud server, so I think you might find the clue.

And when you on the mobile data, and try to open the APP, would there be any error message on the APP?

--If yes, can I have a picture of that?

 

Thank you very much and wait for your reply.

 

 

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