Home Network Community > All Threads > deco m5 parental control config error try latter
< All Threads

deco m5 parental control config error try latter

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

deco m5 parental control config error try latter

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
deco m5 parental control config error try latter
deco m5 parental control config error try latter
2021-03-07 01:49:27 - last edited 2021-03-07 13:07:26
Model: Deco M5  
Hardware Version:
Firmware Version:

Hello: 

I have this situation. 

1- I create a parental control rule for roblox game

2- it was working fine

3- accidentally, the rule was deleted

4- I try to recreate the rule, but its not working any more. 

 

Report: "Error saving your configurqtion. Please, tra later"

 

Alternatives: 

a) create the rule with different names. Not working. same error

b) restart the decos. same error

c) reinstall the app. same error.

 

Please... any help or support on this?

 

thanks in advance and best regards to all

 

pd: attaching screenshots.

 

 

 

  0      
 
  0      
 
#1
Options
3 Reply
Re:deco m5 parental control config error try latter
2021-03-08 05:59:20

@frodogg 

Hi, Are you able to reproduce the same issue every time?

--if yes, please click the top left settings button>help>suggestions>feedback and tick the system log and send it to us.

And have you updated the Deco APP as well as the Deco M5 to the latest firmware version?

Would creating the parental control rule for another website have the same issue?

Thank you very much and wait for your reply.

 

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
  0  
  0  
#2
Options
Re:deco m5 parental control config error try latter
2021-03-09 00:19:59

@TP-Link 

thanks for the support. 

 

feedback sent with logs included. 

 

and answering your last two questions: yes to all.

 

best regards to all

  0  
  0  
#3
Options
Re:deco m5 parental control config error try latter
2021-03-09 01:04:39 - last edited 2021-03-09 01:28:32

@frodogg 

Hi, Thank you very much and we got the feedback log.

And the case has been forward to the senior engineers and please have a check of your email box.

Thanks.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 590

Replies: 3

Related Articles
Deco x90 config and control
687 0
parental control on Deco M5
6168 2
Deco m5 parental control
1725 1
Archer VR900 random error "Please try to configure your DNS manually."
23119 0
M5 configuration error with BSNL Fiber broadband
713 1
Deco M5 parental control settings
693 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.