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Help needed! Set up of Deco M5

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Help needed! Set up of Deco M5

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Help needed! Set up of Deco M5
Help needed! Set up of Deco M5
2021-03-11 09:16:20
Model: Deco M5  
Hardware Version:
Firmware Version:

Set up via app went so well but my BT modem is blocking access for the new Deco 

 

bt have provided complicated details to change but as there is no internet connection I cannot access the TP-link router to change

 

im not a techie so I need uncomplicated help please

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Re:Help needed! Set up of Deco M5
2021-05-11 07:27:06

@Non-techie 

Hi, What did you mean that BT blocked the access of the new Deco, the last setup step to test the internet connection failed all the time?

--if yes, can I have some pictures?

May I know what are the changes suggested by BT?

Thank you.

 

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