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Deco M5 keeps dropping internet randomly

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Deco M5 keeps dropping internet randomly

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Deco M5 keeps dropping internet randomly
Deco M5 keeps dropping internet randomly
2021-03-11 19:52:54
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.5.1 Build 20201022 Rel. 66804

Here are the logs for the internet.  It keeps going out, one night it went out at 10 pm then 11 pm then 12 pm.  Today it went out at 2 pm.  This is so bad, please find a fix.

It was working fine a week ago.

 

Thu Mar 11 15:15:13 2021 daemon.err udhcpd[12139]: clear ip 6444a8c0

Thu Mar 11 15:15:13 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.112

Thu Mar 11 15:15:13 2021 daemon.err udhcpd[12139]: clear ip 7044a8c0

Thu Mar 11 15:15:16 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.110

Thu Mar 11 15:15:16 2021 daemon.err udhcpd[12139]: clear ip 6e44a8c0

Thu Mar 11 15:15:17 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.102

Thu Mar 11 15:15:17 2021 daemon.err udhcpd[12139]: clear ip 6644a8c0

Thu Mar 11 15:15:17 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.111

Thu Mar 11 15:15:17 2021 daemon.err udhcpd[12139]: clear ip 6f44a8c0

Thu Mar 11 15:15:19 2021 daemon.err client_mgmt: client(34-6F-92-04-80-1E) not found in arp table disconnect_counter=1

Thu Mar 11 15:15:24 2021 authpriv.notice dropbear[15882]: Pubkey auth succeeded for 'root' with key sha1!! b5:e9:36:a1:fa:0a:46:88:db:c7:77:fd:31:2f:45:d7:01:f3:95:01 from 192.168.68.1:37059

Thu Mar 11 15:15:26 2021 daemon.notice nrd[6713]: wlanifLinkEventsCmnGenerateDisassocEvent: Client 34:6F:92:04:80:1E disassociated on APId 255 ChanId 7 ESSId 1

Thu Mar 11 15:15:26 2021 daemon.err client_mgmt: wireless client associate or disassociate.

Thu Mar 11 15:15:26 2021 daemon.err client_mgmt: client_mac:34-6F-92-04-80-1E, client_ifname:ath01, client_action:disassociate

Thu Mar 11 15:15:26 2021 daemon.err client_mgmt: client(34-6F-92-04-80-1E) disassocaite by if(ath01).

Thu Mar 11 15:15:30 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.127

Thu Mar 11 15:15:30 2021 authpriv.notice dropbear[15978]: Pubkey auth succeeded for 'root' with key sha1!! b5:e9:36:a1:fa:0a:46:88:db:c7:77:fd:31:2f:45:d7:01:f3:95:01 from 192.168.68.105:51443

Thu Mar 11 15:15:30 2021 daemon.err udhcpd[12139]: clear ip 7f44a8c0

Thu Mar 11 15:15:36 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.117

Thu Mar 11 15:15:36 2021 daemon.err udhcpd[12139]: clear ip 7544a8c0

Thu Mar 11 15:15:37 2021 daemon.err client_mgmt: client(54-8C-A0-26-A0-42) not found in arp table disconnect_counter=0

Thu Mar 11 15:15:39 2021 authpriv.notice dropbear[16323]: Pubkey auth succeeded for 'root' with key sha1!! b5:e9:36:a1:fa:0a:46:88:db:c7:77:fd:31:2f:45:d7:01:f3:95:01 from 192.168.68.105:51445

Thu Mar 11 15:15:41 2021 daemon.notice nrd[6713]: wlanifLinkEventsCmnGenerateDisassocEvent: Client 54:8C:A0:26:A0:42 disassociated on APId 255 ChanId 7 ESSId 0

Thu Mar 11 15:15:41 2021 daemon.err client_mgmt: wireless client associate or disassociate.

Thu Mar 11 15:15:41 2021 daemon.err client_mgmt: client_mac:54-8C-A0-26-A0-42, client_ifname:ath0, client_action:disassociate

Thu Mar 11 15:15:41 2021 daemon.err client_mgmt: client(54-8C-A0-26-A0-42) disassocaite by if(ath0).

Thu Mar 11 15:15:44 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.114

Thu Mar 11 15:15:44 2021 daemon.err udhcpd[12139]: clear ip 7244a8c0

Thu Mar 11 15:15:46 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.124

Thu Mar 11 15:15:46 2021 daemon.err udhcpd[12139]: clear ip 7c44a8c0

Thu Mar 11 15:15:46 2021 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

Thu Mar 11 15:15:46 2021 authpriv.notice dropbear[16420]: Pubkey auth succeeded for 'root' with key sha1!! b5:e9:36:a1:fa:0a:46:88:db:c7:77:fd:31:2f:45:d7:01:f3:95:01 from 192.168.68.105:51447

Thu Mar 11 15:15:46 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.110

Thu Mar 11 15:15:46 2021 daemon.err udhcpd[12139]: clear ip 6e44a8c0

Thu Mar 11 15:15:47 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.111

Thu Mar 11 15:15:47 2021 daemon.err udhcpd[12139]: clear ip 6f44a8c0

Thu Mar 11 15:15:48 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.122

Thu Mar 11 15:15:48 2021 daemon.err udhcpd[12139]: clear ip 7a44a8c0

Thu Mar 11 15:15:50 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.120

Thu Mar 11 15:15:50 2021 daemon.err udhcpd[12139]: clear ip 7844a8c0

Thu Mar 11 15:15:55 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.123

Thu Mar 11 15:15:55 2021 daemon.err udhcpd[12139]: clear ip 7b44a8c0

Thu Mar 11 15:15:55 2021 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

Thu Mar 11 15:16:00 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.127

Thu Mar 11 15:16:00 2021 daemon.err udhcpd[12139]: clear ip 7f44a8c0

Thu Mar 11 15:16:05 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.112

Thu Mar 11 15:16:05 2021 daemon.err udhcpd[12139]: clear ip 7044a8c0

Thu Mar 11 15:16:06 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.126

Thu Mar 11 15:16:06 2021 daemon.err udhcpd[12139]: clear ip 7e44a8c0

Thu Mar 11 15:16:09 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.102

Thu Mar 11 15:16:09 2021 daemon.err udhcpd[12139]: clear ip 6644a8c0

Thu Mar 11 15:16:10 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.100

Thu Mar 11 15:16:10 2021 daemon.err udhcpd[12139]: clear ip 6444a8c0

Thu Mar 11 15:16:13 2021 daemon.err client_mgmt: client(18-69-D8-4E-87-50) not found in arp table disconnect_counter=0

Thu Mar 11 15:16:13 2021 daemon.err client_mgmt: client(2C-3A-E8-4D-D2-8A) not found in arp table disconnect_counter=0

Thu Mar 11 15:16:16 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.110

Thu Mar 11 15:16:16 2021 daemon.err udhcpd[12139]: clear ip 6e44a8c0

Thu Mar 11 15:16:17 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.111

Thu Mar 11 15:16:17 2021 daemon.err udhcpd[12139]: clear ip 6f44a8c0

Thu Mar 11 15:16:30 2021 daemon.err udhcpd[12139]: clear ip 7344a8c0

Thu Mar 11 15:16:30 2021 daemon.err udhcpd[12139]: Sending OFFER of 192.168.68.115

Thu Mar 11 15:16:30 2021 daemon.notice nrd[6713]: wlanifLinkEventsCmnGenerateDisassocEvent: Client 30:8C:FB:41:F0:2D disassociated on APId 255 ChanId 7 ESSId 0

Thu Mar 11 15:16:30 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.127

Thu Mar 11 15:16:30 2021 daemon.err udhcpd[12139]: clear ip 7f44a8c0

Thu Mar 11 15:16:34 2021 daemon.err client_mgmt: wireless client associate or disassociate.

Thu Mar 11 15:16:34 2021 daemon.err client_mgmt: client_mac:30-8C-FB-41-F0-2D, client_ifname:ath0, client_action:disassociate

Thu Mar 11 15:16:34 2021 daemon.err client_mgmt: client(30-8C-FB-41-F0-2D) disassocaite by if(ath0).

Thu Mar 11 15:16:41 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.114

Thu Mar 11 15:16:41 2021 daemon.err udhcpd[12139]: clear ip 7244a8c0

Thu Mar 11 15:16:46 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.110

Thu Mar 11 15:16:46 2021 daemon.err udhcpd[12139]: clear ip 6e44a8c0

Thu Mar 11 15:16:47 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.120

Thu Mar 11 15:16:47 2021 daemon.err udhcpd[12139]: clear ip 7844a8c0

Thu Mar 11 15:16:47 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.111

Thu Mar 11 15:16:47 2021 daemon.err udhcpd[12139]: clear ip 6f44a8c0

Thu Mar 11 15:16:49 2021 authpriv.notice dropbear[17945]: Pubkey auth succeeded for 'root' with key sha1!! b5:e9:36:a1:fa:0a:46:88:db:c7:77:fd:31:2f:45:d7:01:f3:95:01 from 192.168.68.121:36477

Thu Mar 11 15:16:50 2021 daemon.err udhcpd[12139]: clear ip 7344a8c0

Thu Mar 11 15:16:50 2021 daemon.err udhcpd[12139]: Sending OFFER of 192.168.68.115

Thu Mar 11 15:16:50 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.115

Thu Mar 11 15:16:50 2021 daemon.err udhcpd[12139]: clear ip 7344a8c0

Thu Mar 11 15:17:00 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.127

Thu Mar 11 15:17:00 2021 daemon.err udhcpd[12139]: clear ip 7f44a8c0

Thu Mar 11 15:17:02 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.112

Thu Mar 11 15:17:02 2021 daemon.err udhcpd[12139]: clear ip 7044a8c0

Thu Mar 11 15:17:03 2021 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

Thu Mar 11 15:17:04 2021 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

Thu Mar 11 15:17:04 2021 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

Thu Mar 11 15:17:05 2021 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

Thu Mar 11 15:17:06 2021 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

Thu Mar 11 15:17:06 2021 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

Thu Mar 11 15:17:07 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.102

Thu Mar 11 15:17:07 2021 daemon.err udhcpd[12139]: clear ip 6644a8c0

Thu Mar 11 15:17:07 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.100

Thu Mar 11 15:17:07 2021 daemon.err udhcpd[12139]: clear ip 6444a8c0

Thu Mar 11 15:17:08 2021 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

Thu Mar 11 15:17:10 2021 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.252 is Local Network Control Block

Thu Mar 11 15:17:11 2021 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

Thu Mar 11 15:17:16 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.110

Thu Mar 11 15:17:16 2021 daemon.err udhcpd[12139]: clear ip 6e44a8c0

Thu Mar 11 15:17:17 2021 daemon.err udhcpd[12139]: Sending ACK to 192.168.68.111

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#1
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18 Reply
Re:Deco M5 keeps dropping internet randomly
2021-03-12 02:41:12

@Yaminator 

Hi, Did all 3 units have the unstable issue or just the satellite Deco units?

Would any Deco turn red when the connection dropped?

How about the dropping frequency on the Deco and did you need to reboot the Deco to restore the connection, or they could come back automatically?

If possible, could you please provide me a picture of your network topology?

Thank you very much and wait for your reply.

 

 

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#2
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Re:Deco M5 keeps dropping internet randomly
2021-03-12 12:50:39

@TP-Link 

Fri Mar 12 08:44:22 2021 user.emerg syslog: tp211,501[11491]:

Fri Mar 12 08:45:03 2021 user.emerg syslog: tp211,501[12415]:

Fri Mar 12 08:45:03 2021 user.emerg syslog: tp211,501[12415]:

Fri Mar 12 08:45:04 2021 user.emerg syslog: tp217,505[12944]:

Fri Mar 12 08:45:04 2021 user.emerg syslog: tp217,504[12944]:

Fri Mar 12 08:45:05 2021 user.emerg syslog: tp211,54[12415]: 25565192.168.68.10425565all

Fri Mar 12 08:45:06 2021 user.emerg syslog: tp279,508[13428]:

Fri Mar 12 08:45:06 2021 user.emerg syslog: tp211,21[12415]: FTP

Fri Mar 12 08:45:06 2021 user.emerg syslog: tp211,21[12415]: TFTP

Fri Mar 12 08:45:06 2021 user.emerg syslog: tp211,21[12415]: H323

Fri Mar 12 08:45:06 2021 user.emerg syslog: tp211,21[12415]: RTSP

Fri Mar 12 08:45:06 2021 user.emerg syslog: tp211,21[12415]: SIP

Fri Mar 12 08:45:06 2021 user.emerg syslog: tp211,21[12415]: PPTP

Fri Mar 12 08:45:06 2021 user.emerg syslog: tp211,21[12415]: L2TP

Fri Mar 12 08:45:06 2021 user.emerg syslog: tp211,21[12415]: IPSEC

Fri Mar 12 08:45:52 2021 user.emerg syslog: tp211,501[15646]:

Fri Mar 12 08:45:52 2021 user.emerg syslog: tp211,501[15646]:

Fri Mar 12 08:45:56 2021 user.emerg syslog: tp211,501[15984]:

Fri Mar 12 08:45:57 2021 user.emerg syslog: tp211,501[15984]:

Fri Mar 12 08:45:58 2021 user.emerg syslog: tp217,505[16534]:

Fri Mar 12 08:45:58 2021 user.emerg syslog: tp217,504[16534]:

Fri Mar 12 08:46:00 2021 user.emerg syslog: tp211,54[15984]: 25565192.168.68.10425565all

Fri Mar 12 08:46:00 2021 user.emerg syslog: tp279,508[16855]:

Fri Mar 12 08:46:01 2021 user.emerg syslog: tp211,21[15984]: FTP

Fri Mar 12 08:46:01 2021 user.emerg syslog: tp211,21[15984]: TFTP

Fri Mar 12 08:46:01 2021 user.emerg syslog: tp211,21[15984]: H323

Fri Mar 12 08:46:01 2021 user.emerg syslog: tp211,21[15984]: RTSP

Fri Mar 12 08:46:01 2021 user.emerg syslog: tp211,21[15984]: SIP

Fri Mar 12 08:46:01 2021 user.emerg syslog: tp211,21[15984]: PPTP

Fri Mar 12 08:46:01 2021 user.emerg syslog: tp211,21[15984]: L2TP

Fri Mar 12 08:46:01 2021 user.emerg syslog: tp211,21[15984]: IPSEC

Fri Mar 12 08:48:16 2021 user.emerg syslog: tp215,22[25121]:

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#3
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Re:Deco M5 keeps dropping internet randomly
2021-03-12 12:51:17 - last edited 2021-03-12 12:51:57

@TP-Link All units, red LED, and it comes back after 2 minutes or so.  Can you please look at the logs? what is the point of having logs if they do not depict an issue, i just posted the "critical" logs at time of outtage 

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#4
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Re:Deco M5 keeps dropping internet randomly
2021-03-12 15:48:38

Yaminator wrote

@TP-Link All units, red LED, and it comes back after 2 minutes or so.  

 

@Yaminator 

 

In your Main Deco logs, with default Log Type: NOTICE, search for log lines similar to this:

 

Mon Nov  2 10:22:12 2020 daemon.notice conn-indicator: Connectivity changed: ONLINE(0x0) -> OFFLINE(0x1)

 

This will help you figure how frequently Main Deco loses Internet connection, even when you are not watching Deco LED or using Internet, thus answering one of TP-Link Support questions.

 

 

Another log line should tell when Deco regains Internet connection:

 

Mon Nov  2 10:22:42 2020 daemon.notice conn-indicator: Connectivity changed: OFFLINE(0x1) -> ONLINE(0x0)

 

In this example Main Deco was disconnected from the Internet for exactly 30 seconds (10:22:12 - 10:22:42), then reconnected by itself.

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#5
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Re:Deco M5 keeps dropping internet randomly
2021-03-13 22:30:50

@Yaminator so far I have switched back to the old firmware and have not had a problem in the last few hours.  The new firmware (1.5.3) seemed to cause issues ever since update so hopefully this will continue working.

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#6
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Re:Deco M5 keeps dropping internet randomly
2021-03-15 09:38:58

@Yaminator 

Thank you very much for your update.

Did everything work well till now?

I have reported your case to the senior engineers already for further investigation.

Moreover, May I know who is your internet service provider and what is the model number of your cable modem?

Thank you very much.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#7
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Re:Deco M5 keeps dropping internet randomly
2021-03-15 10:46:39
everything worked perfect until about a week ago. At first it would only go out at night, now it goes out multiple times throughout the day. Reverting the software did not fix the problem. Do you think it may be radio wave interactions and interuptions?
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#8
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Re:Deco M5 keeps dropping internet randomly
2021-03-22 03:30:05

@Yaminator okay so now you arent replying

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#9
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Re:Deco M5 keeps dropping internet randomly
2021-03-23 01:51:33

@TP-Link where is the further investigation

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#10
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Re:Deco M5 keeps dropping internet randomly
2021-03-23 13:07:38 - last edited 2021-03-23 13:07:49

@Yaminator 

 

Have you checked Main Deco logs, as I suggested, to see if Main Deco reports losing connection? If yes, please post here how often it happens in current logs, and duration of each connectivity loss.

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#11
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12

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Views: 6100

Replies: 18

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