Archer C60 restarting it self when connecting VPN

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Archer C60 restarting it self when connecting VPN

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer C60 restarting it self when connecting VPN
Archer C60 restarting it self when connecting VPN
2021-03-16 06:41:28 - last edited 2021-08-18 07:02:53
Model: Archer C60  
Hardware Version: V2
Firmware Version: 2.0.0 Build 20161206 rel.60287

Hi 

 

Most of the times my router restarts it self when I am trying to establish VPN client connection via my home Wifi.

 

Regards,

Krishna.

 

 

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#1
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1 Accepted Solution
Re:Archer C60 restarting it self when connecting VPN-Solution
2021-08-17 11:55:30 - last edited 2021-08-18 07:02:53

@krishna6194 guys just to update. I changed MTU value from 1500 to 1400 in the router and connection went up without any restart of C60 router.

 

@krishna6194 I understand you first connect with mobile hotspot and then switch to wifi connection and it works . does that mean you dont face any restart/reboot of router. I tried this and it doesnt work.

 

@Kevin_Z is there a latest firware upgrade available for Archer C60 version 2.x which might have resolved this issue? Its weird that tp-link site had last firmware for this model date in December 2016 (almost 5 yrs old)

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Re:Archer C60 restarting it self when connecting VPN
2021-03-16 11:23:25

@krishna6194 

 

May I have the detailed network topology/diagram? How do you connect these devices together?


What kind of VPN server you are using on the Archer C60, PPTP or L2TP?


Does the device connect to the 5G or 2.4G network when you are trying to connect to the VPN server? How did the connection recover when the C60 restarted?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Archer C60 restarting it self when connecting VPN
2021-08-17 06:38:51

@krishna6194 did you get a resolution to this issue? I am facing this same issue. What I found that it was working all fine when my office VPN was adhering to protocol DTLSv1.0 and recently they updated VPN to use protocol TLSv1.2, since then as soon as I connect to VPN (on any of these channels 5 and 2.4) it starts restarting continuously. I also tried connecting router on wire but it is same. Router works all fine when I am not connecting to VPN. Just to identify problem, I also tried VPN using Archer C6 router and it worked all great. I had an old linksys router and that too worked perfect with VPN. I tried to update firmware and it showed that my firmware is up-to-date 2.0.0 Build 20161206 rel.60287

 

Not sure why tp-link has not provided any further update on firmware since december 2016. Can someone help me to resolve this?

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Re:Archer C60 restarting it self when connecting VPN
2021-08-17 10:43:12 - last edited 2021-08-17 10:43:52

@jhasp-pune 

 

Hi, as asked krishna6194 previously, can we confirm how did you connect the C60 to the network, and where is the VPN server? Kindly provide a detailed network topology/diagram, then we can try to confirm it.

 

What kind of VPN server you are connecting to, OpenVPN or PPTP VPN?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Archer C60 restarting it self when connecting VPN
2021-08-17 10:55:01

Hi @Kevin_Z ,

 

Sorry for delayed response, I am using Cisco AnyConnect.

 

I suspect it's the firmware, as a work around I am connecting using mobile data to Cisco, then after 5 min switch to C60 which will connect in few retires.

 

Regards,

Krishna.

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#5
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Re:Archer C60 restarting it self when connecting VPN-Solution
2021-08-17 11:55:30 - last edited 2021-08-18 07:02:53

@krishna6194 guys just to update. I changed MTU value from 1500 to 1400 in the router and connection went up without any restart of C60 router.

 

@krishna6194 I understand you first connect with mobile hotspot and then switch to wifi connection and it works . does that mean you dont face any restart/reboot of router. I tried this and it doesnt work.

 

@Kevin_Z is there a latest firware upgrade available for Archer C60 version 2.x which might have resolved this issue? Its weird that tp-link site had last firmware for this model date in December 2016 (almost 5 yrs old)

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#6
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Re:Archer C60 restarting it self when connecting VPN
2021-08-18 07:02:44

@jhasp-pune 

Glad to hear that you got the issue resolved by changing the MTU from 1500 to 1400.yes

 

The firmware you can see on the official website would be the latest we can provide.sad

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Archer C60 restarting it self when connecting VPN
2021-08-23 03:17:59

@jhasp-pune, thank you so much MTU value from 1500 to 1400 is worked for me toocool

 

k/r

Krishna.

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#8
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Re:Archer C60 restarting it self when connecting VPN
2021-08-23 05:57:02

@krishna6194 I further fine tuned that and found on my router 1482 worked well so I will advice you to play with few more values between 1400 and 1500 to identify the best one (and largest) which works well

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