Cannot block Youtube

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Cannot block Youtube

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Cannot block Youtube
Cannot block Youtube
2021-03-30 02:23:18
Model: Deco X60  
Hardware Version: V20
Firmware Version: 1.0.5

File:
F36D87CB-2274-404E-8A99-F8C03A092A7F.pngDownload
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#1
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12 Reply
Re:Cannot block Youtube
2021-03-30 02:48:04 - last edited 2021-03-30 02:56:47

@OMah 

Hi, 

Both Youtube website and App failed to be blocked, or just one of them?

Have you tried to delete the history caches/browser history and check again?

Did you try to block the Youtube under the insight>history?

 

And there is also a new firmware for Deco X60 V2 recently, please try to manually upload the firmware to the web UI:

Deco X60_V2_1.5.1_20210204

https://static.tp-link.com/2021/202103/20210311/Deco_X60_V2_1.5.1_20210204.zip 

(Since the new firmware upgrade is applied in sequence to the correct devices during the release process, so not all the users would get the new firmware notification in the first place.)

Thank you very much.

 

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#2
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Re:Cannot block Youtube
2021-03-30 02:51:05

@TP-Link 

Yes tried to block from the history website also. Mac does not have YouTube app. 

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#3
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Re:Cannot block Youtube
2021-03-30 03:00:05

@OMah 

Thank you and would you mind trying the new firmware?

And have you tried to clear the Safari caches or DNS browsing history to see whether it helped or not?

At the same time, I would follow up on your case by email, and please have a check later;

 

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#4
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Re:Cannot block Youtube
2021-03-30 03:03:53

@TP-Link 

Yes I am on the latest firmware.

Cleaned cache, restricted routers and the iMac. Nothing seems to work and I am trying to fix it for over a week

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#5
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Re:Cannot block Youtube
2021-03-31 04:56:27

@TP-Link 

I tried many different devices and the issue did not go away. Interestingly it works for a couple of hours and then stops.

how do I down the firmware and install the new firmware?

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#6
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Re:Cannot block Youtube
2021-03-31 04:57:14
Both Youtube website and App failed to be blocked, or just one of them? YES Have you tried to delete the history caches/browser history and check again? Yes Did you try to block the Youtube under the insight>history? yes
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#7
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Re:Cannot block Youtube
2021-03-31 08:43:46

@OMah 

Hi, did you receive my email, and could you please update the email as well since later the case needs to be forward to the senior engineers and they could only be reached via email;

PS: The firmware 5.1: Deco X60(US)_V2_1.5.1_20210204  https://static.tp-link.com/2021/202103/20210311/Deco_X60_V2_1.5.1_20210204.zip

It is required to log into the web UI via http://tplinkdeco.net and manually upload the firmware;

If it still not working, please go to Overview>settings on the top left>help>contact us>suggestions and add the system log on the Deco APP;

 

Thank you very much.

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#8
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Re:Cannot block Youtube
2021-03-31 13:42:45

@TP-Link Thank you - I have updated the routers and it looks like Youtube blocking is working fine. I will report back if stops working after a couple of hours.

Thank you again,

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#9
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Re:Cannot block Youtube
2021-03-31 19:19:08

@OMah I am seeing the same issue as before. The Youtube block works for a couple of hours and stops working. To test this I tested with iMac - Google Chrome, iPhone Safari browser and iPhone Youtube app.

 

 

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#10
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Re:Cannot block Youtube
2021-04-02 16:37:05

@OMah Hi, can I get some help or update on this?

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#11
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