Wifi signal intermittently weak or nonexistent
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Morning all. I have my Archer C7 hooked up to an Xfinity modem. All lights on both units are green and the speed test, when working, is acceptable on both units. There are times when I am unable to connect to the router. All lights are still green and if I log into Tether the AC7 generally starts working.
Any ideas?
Cheers
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When you login to the web page of the router, are the CPU and memory showing normal? How many devices connected to the router at that time? Were some devices downloading large files or playing games, or any other high load activities?
Have you ever connect the Xfinity modem to the computer directly to test if the internet is always working stably? If not yet, please confirm this first, ensure you have a stable connection from the modem.
If you haven't reset the router to factory defaults, give it a go first, then reconfigure it from scratch, then monitor again.
If the issue persists, try to disable the NAT Boost under Advanced -> System Tools -> System Parameters page.
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@Kevin_Z thanks for the info. I reset the whole system and the connection while green is no longer a problem. Now I am having a problem with the wifi button turning orange/red every now and again. I just reset the Archer to fix this. Any ideas what to do?
thanks so much
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@Jajo0427 Which button are you referring to? I don't think the Wi-Fi LED will change the color, it should be green flashing all the time.
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@Kevin_Z the button on the far right goes to red/orange. My xfinity modem still works fine when this happens. I just power the router in/off when this happens. Thanks and sorry for the confusion.
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That is the Internet LED. If the internet LED becomes orange/red, there will be no internet connection on the router.
Ensure the cable between the modem and the Archer C7 is plugged in correctly, try with another cat5e or cat6 cable if possible.
What kind of connection type you are choosing on the router? Dynamic IP? When the LED changed to red/orange, please login to the router web GUI to check if there is still a WAN IP address on the Status page. Try to do a ping test by launching the Advanced > System > Diagnostics, ping 8.8.8.8, then ping www.google.com. If 8.8.8.8 is pingable while www.google.com is not, try to manually set the Internet DNS server to 8.8.8.8 and 8.8.4.4, then reboot the router to confirm the connectivity.
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@Kevin_Z will do. Next time it happens I will follow those steps and report back. Thanks.
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