Deco M9 says it's not connected to the internet

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Deco M9 says it's not connected to the internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M9 says it's not connected to the internet
Deco M9 says it's not connected to the internet
2021-04-03 10:23:04
Model: Deco M9 Plus  
Hardware Version:
Firmware Version: 1.4.3

Hi my Deco M9 updated recently and showed unable to connect  to the internet  afterwards (solid red light, not connected to the internet on the app). funny thing is, all my devices connected to the M9 wifi are connected to the internet. i shut down and rebooted the whole system (including the router) but it still shows the error, while having all devices (except wifi security cameras) still connected to the internet. I deleted my network, created a new one, but even at the start, my deco can't connect to the internet. But, when i start up Deco lab, and analyze the m9 network, it shows excellent connectivity, and all my devices connected to it are connected to the internet. Help!

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Re:Deco M9 says it's not connected to the internet
2021-04-26 06:16:34

@CCMD 

Hi, Did you still have the same error notice on the APP?

I checked via your TP-Link ID and the Deco M9 plus is online and seems working well;

Please feel free to update here if you need further help.

Thank you.

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