Deco M5 can't connect to the internet, but there is "connection" in the cables

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Deco M5 can't connect to the internet, but there is "connection" in the cables

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M5 can't connect to the internet, but there is "connection" in the cables
Deco M5 can't connect to the internet, but there is "connection" in the cables
2021-04-21 07:56:38
Model: Deco M5  
Hardware Version:
Firmware Version:

Today my base deco had a solid red indicator, when I started the app it said there whas no internet connection. I talked to my ISP but they had no issues. I continued to test an old Apple router with the same ethernet cable and it connected to the internet immediately. 

 

I have tried to reset the Deco, no luck. I reset one of the satellites and tried to set that up as a new base, no luck. Just a red LED mocking me.

 

I've tried all the steps described here:

 

https://www.tp-link.com/se/support/faq/2428/

 

Is it bricked/broken?  

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Re:Deco M5 can't connect to the internet, but there is "connection" in the cables
2021-04-22 06:49:00

@Glen123 

HI,

May I know who is your ISP as well as the model number of your cable modem?

What internet connection type did you choose, dynamic IP or something else?

When the Deco is red, if you go to Deco APP>More>advanced>IPV4, would there be any IP address?

Did you have any wired laptop which could connect to the ISP modem directly to test the internet service as well?

By the way, how long have you had the Deco?

Thank you.

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