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Deco X20 shows devices incorrectly "Offline"

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Deco X20 shows devices incorrectly "Offline"

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Grundam

2021-04-27 12:11:41 - last edited 2021-05-03 11:18:48

Posts: 3

Helpful: 4

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Registered: 2021-04-27

Deco X20 shows devices incorrectly "Offline"

2021-04-27 12:11:41 - last edited 2021-05-03 11:18:48

Model: Deco X20

Hardware Version: V1

Firmware Version: 1.5.1 Build 20210204 Rel. 50738

I've noticed a couple of weird occurances. I have my Deco network setup as 192.168.1.1 and all devices show up as 192.168.1.x but when I setup port forwarding for each device using 192.168.1.x the Deco app always shows it as 192.168.0.1. This doesn't seem to affect access to the devices, just seems like its labeled incorrectly. Another thing I've noticed is that random devices will show in the app as "Offline" eventhough they are on and accessible on the network.

Anyone else having these occurances?

Thanks,

Rob

1 Accepted Solution

TP-Link

2021-04-28 09:45:20 - last edited 2021-05-03 11:18:48

Posts: 6831

Helpful: 2996

Solutions: 536

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Registered: 2018-07-23

Re:Deco X20 shows devices incorrectly "Offline"-Solution

2021-04-28 09:45:20 - last edited 2021-05-03 11:18:48

@Grundam

Hi, this issue has been reported to the senior engineers already and it would be fixed on the new firmware upgrade;

Currently, it is suggested to change the subnet mask under the LAN network to be 255.255.255.0;

As for the issue that satellite Deco is offline on the Deco APP, it has been fixed on firmware 1.5.1 already;

So Is it happening to a specific satellite Deco or both satellite units?

How about the occurrence frequency on the APP;

If possible, please go to Deco APP>Overview>help>contact us>suggestions and send us the system log?

By the way, how did you temporarily fix the issue on the APP, refreshing the page, or something else?

Thank you very much.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

Recommended Solution

2 Reply

TP-Link

2021-04-28 09:45:20 - last edited 2021-05-03 11:18:48

Posts: 6831

Helpful: 2996

Solutions: 536

Stories: 28

Registered: 2018-07-23

Re:Deco X20 shows devices incorrectly "Offline"-Solution

2021-04-28 09:45:20 - last edited 2021-05-03 11:18:48

@Grundam

Hi, this issue has been reported to the senior engineers already and it would be fixed on the new firmware upgrade;

Currently, it is suggested to change the subnet mask under the LAN network to be 255.255.255.0;

As for the issue that satellite Deco is offline on the Deco APP, it has been fixed on firmware 1.5.1 already;

So Is it happening to a specific satellite Deco or both satellite units?

How about the occurrence frequency on the APP;

If possible, please go to Deco APP>Overview>help>contact us>suggestions and send us the system log?

By the way, how did you temporarily fix the issue on the APP, refreshing the page, or something else?

Thank you very much.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

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Helpful: 2

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Deco X20 shows devices incorrectly "Offline"

Deco X20 shows devices incorrectly "Offline"

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