Time tracking Bug in Deco M4

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Time tracking Bug in Deco M4

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Time tracking Bug in Deco M4
Time tracking Bug in Deco M4
2021-05-02 03:26:25
Model: Deco M4  
Hardware Version: V2
Firmware Version: 2.7.9

There seems to be a bug in the date/day settings in Deco M4 and this is interfering with the parental timelimits that I am trying to enforce.

 

Context:

I have set up time limits for the kids profile (with 3 devices linked to this) for Bed time (7pm to 7am) and daily limits. The bed time control works without any issues but if I set the daily limit it stops all connections  and none of the kids devices are able to go online till I disable the daily limit. I suspect that something is wrong with the date check due to below:

(i) though all devices have connected on all the days, the number of device connected shows zero for most of the days:

(ii) Number of hours spent browsing shows as zero for most of the days when these devices are online and actively used on all days:

(iii) Time used shows as 31 hours on one of the days preceding the week in which I have zero reading on all days:

Hence, I suspect that the hours accumulated & compared with is using the wrong day and hence time limit for all the other days is showing as exceeded.

 

Request a fix for the above.

 

Thanks

rajesh

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3 Reply
Re:Time tracking Bug in Deco M4
2021-05-06 12:01:10

@deco-raju 

Hi, thanks for your feedback.

Did you have this issue all the time?

--if yes, please go to Deco APP>Overview>Help>contact us>suggestions and send us the APP log;

After that, if you did not set up any time limit, would the total connected devices and total online time be the same?

Thank you very much.

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Re:Time tracking Bug in Deco M4
2021-05-08 13:53:59

@TP-Link 

 

Dear Sir/Madam,

TP-Link wrote

@deco-raju 

Hi, thanks for your feedback.

Did you have this issue all the time?

--if yes, please go to Deco APP>Overview>Help>contact us>suggestions and send us the APP log;

After that, if you did not set up any time limit, would the total connected devices and total online time be the same?

Thank you very much.

Did you have this issue all the time?

>> I have owned the device for only a couple of months now and I have had this issue all the time

 

After that, if you did not set up any time limit, would the total connected devices and total online time be the same?

>> currently, I have not set any time limit. As you can see from the graphs, there is a variation , which lead me to suspect that there is some issue with the device. (the screenshots of the graphs were taken when there was no time limits set).

 

--if yes, please go to Deco APP>Overview>Help>contact us>suggestions and send us the APP log;

>> Will upload it shortly.

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Re:Time tracking Bug in Deco M4
2021-05-10 03:30:35

@deco-raju 

Hi, Thank you and I got the APP feedback logs and have forwarded your case to the senior engineer already;

Please check your mailbox later, and let us know if the issue is resolved.

 

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