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Issue in router connecting ISP - Manual power off vs Tether/TpLink router reboot option

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Issue in router connecting ISP - Manual power off vs Tether/TpLink router reboot option

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Issue in router connecting ISP - Manual power off vs Tether/TpLink router reboot option
Issue in router connecting ISP - Manual power off vs Tether/TpLink router reboot option
2021-05-03 13:38:59 - last edited 2021-05-03 17:18:10
Model: Archer C6  
Hardware Version: V3
Firmware Version: 1.0.5 Build 20201117 rel.41066(5553)

I brought today(03-May-2021) Tp-Link Archer C6 v3.2 router from Flipkart, i'm facing issue in ISP connectivity after sudden power-cut/manual power switch off.

 

Note:

My Connection is PPPoE

 

Scenario : 

Manual power switch off & on:

  • Turning on router takes : Nearly 120 sec
  • Then getting internet after turning on router takes : Nearly 4min

 

Tether App/tplinkwifi.net : Clicking reboot option

  • Turning on router takes : Nearly 120 sec
  • Then getting internet after turning on router takes : Nearly 30sec

 

Why there is Time delay getting internet compare to above two scenario. Seems they is bug in current firmware.

Even i spoke with Technical Support Team, Still no response.

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3 Reply
Re:Issue in router connecting ISP - Manual power off vs Tether/TpLink router reboot option
2021-05-07 07:03:54

@KumaranS 

 

If the router is powered off manually then power on again, it will take 4mins to connect to the internet, does it mean the Internet LED change from orange to green takes 4mins? Or can you please explain how did you identify 'Then getting internet after turning on router takes : Nearly 4min'? I guess this will also relate to the ISP or line quality, ISP may take longer time to recognize the connection if the router is physically turned off then on.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Issue in router connecting ISP - Manual power off vs Tether/TpLink router reboot option
2021-05-07 07:59:41

@Kevin_Z 

 

Hi Kevin, 

 

I Already checked with ISP, it not issue with ISP.

 

I'm using Mi 4C router more than year and it used to connect internet with 1min 30 sec like other router, i have no such issue with that.

Even i check with my friend and he is using D-Link, even he don't have such issue. 

 

Getting internet after 5min 35sec manual turn-on the router is just a scrap. 

 

Thanks Kevin, i checked with other community reply with Archer type. Then i get to know this issue there in TP-Link so long.

 

Note:

In India, most users are connecting internet via PPPoE. Packet sending not proper in TP-Link after i saw the log.

 

Thanks again, i dont want to waste my time in this TP-Link product. Already returned the it to the seller.

 

 

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#3
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Re:Issue in router connecting ISP - Manual power off vs Tether/TpLink router reboot option
2021-05-07 08:31:29

@KumaranS 

 

Sorry to hear that. While we will report this to the engineers, and will push them to review the online detection mechanism.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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