suddenly connection losses at times (deco m4)

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suddenly connection losses at times (deco m4)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
suddenly connection losses at times (deco m4)
suddenly connection losses at times (deco m4)
2021-05-12 23:40:17 - last edited 2021-05-13 00:11:45
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.4.3 Build 20210317 Rel. 03630

My deco m4 router losses its connection after using half hours .But connection has come back within one minute .when connection goes out the deco gives yellow  signal.I changed my network line. I gave the latest farmware version upgrade . But the problem  has still disappointed me. By the way,I also canged my  router through warranty .But there has still problem in new router.Now what shoud I do?

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#1
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8 Reply
Re: suddenly connection losses at times (deco m4)
2021-05-13 03:14:52

@bhuiYaN3a 

Hi, for the LED light when the internet disconnected, is it yellow-red-green, or maybe flashing red?

--Since if the LED became yellow, the Deco might suddenly reboot itself? (Or can you record a video clip about the LED change?)

Did you only have one M4 and have changed M4 with the retailer once before because of the unstable connection?

May I know who is your internet service provider and what is the model number of your ISP modem?

Thank you very much.

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#2
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Re: suddenly connection losses at times (deco m4)
2021-05-13 05:31:33

@TP-Link 

 

1.It remains just yellow for a minute.

2.How can I send you video?

3.Yes I changed for unstable connection

4.Link3

5.modem IP:192.168.101.1

 

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#3
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Re: suddenly connection losses at times (deco m4)
2021-05-13 08:57:47

@bhuiYaN3a 

Hi, I have sent my email address via private message and please have a check;

How about the model number of the Links 3 cable(or fiber) modem, not the IP address?---normally you will see the model number on the product label;

Just to confirm, you only have one Deco M4, right?

Thank you.

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#4
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Re: suddenly connection losses at times (deco m4)
2021-05-13 09:00:17 - last edited 2021-05-13 09:07:34

@TP-Link 

Yes I have one deco m4.

Link3 model:FD600-104F-HR220

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#5
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Re: suddenly connection losses at times (deco m4)
2021-05-13 09:40:16

 

@bhuiYaN3a 

Thank you and please do remember to send me the video;

And How often did this issue occur within one day?

May I know how many devices are connected to Deco M4 and would there be any large traffic internet activities when the internet dropped out;

---in case it is the heavy load that caused the router crashing down;

 Moreover, I would follow up on your case by email, and please have a check of your email box;

Thanks.

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#6
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Re: suddenly connection losses at times (deco m4)
2021-05-13 09:46:33 - last edited 2021-05-13 11:23:32

@TP-Link 

Then, please check my email .

 

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#7
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Re: suddenly connection losses at times (deco m4)
2021-05-13 11:26:20

@TP-Link 

At least 30 times I faced this problem within one day.

Five person use my deco m4..

[Note:5 minutes ago,when I was massaging you,two times already had disconnected within 5 minutes.]

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#8
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Re: suddenly connection losses at times (deco m4)
2021-05-14 02:28:08

@bhuiYaN3a 

Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual/abnormal. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.

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#9
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