M9 Deco and device using iMessage

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M9 Deco and device using iMessage

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M9 Deco and device using iMessage
M9 Deco and device using iMessage
2021-05-25 12:30:24
Model: Deco M9 Plus  
Hardware Version:
Firmware Version:

We have 3 iPads all connected which show they are using iMessage during the day when we're at work/school and other apps even when devices are not being used they still show up and I have blocked or deactivated them. 
 

hiw can I stop these being counted as usage time on the parental control settings? By the time the kids get to use their iPads they have times out as it's been active in iMessage all day? 

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#1
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7 Reply
Re:M9 Deco and device using iMessage
2021-05-26 06:34:10

@Kate_B 

Hi, Have you tried to turn off Background App Refresh on the IOS devices to have a look?

https://www.asurion.com/connect/tech-tips/conserve-phone-data-by-turning-off-the-background-refresh/

 

Thank you very much.

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#2
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Re:M9 Deco and device using iMessage
2021-05-26 07:12:00

@TP-Link yes it's already turned off.. 

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#3
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Re:M9 Deco and device using iMessage
2021-05-26 07:28:50

@Kate_B 

In this way, can I have some screenshots about the insight>online time calculating(or insight>history)?

Except for the iMessage, did you also notice other APPs?

At the same time, could you please go to Deco APP>Overview>settings on the top left>help>contact us>suggestions and send us the APP log as well;

 

Thank you very much.

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#4
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Re:M9 Deco and device using iMessage
2021-05-26 07:38:07 - last edited 2021-05-26 07:39:09

@Kate_B sure thing

 

 

File:
E23BC5BF-F70F-442A-8472-96DFCEA99D77.jpegDownload
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#5
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Re:M9 Deco and device using iMessage
2021-05-28 03:21:25

@Kate_B 

Hi,

After checking with the engineers, they explained that some system software needs to maintain communication with the Apple Cloud server which has no option to be disabled;

So as long as the internet service is active, these programs could cost network data to update the latest information;

Currently, it is suggested to turn off the WLAN connection when internet service is no longer needed;

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#6
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Re:M9 Deco and device using iMessage
2021-05-28 08:17:28

@TP-Link 

ok thank you

 

how do I add another parent to parental controls? 

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#7
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Re:M9 Deco and device using iMessage
2021-05-31 07:30:48

@Kate_B 

Hi, You could have a look at another post that I replied about the manager account;

Thank you.

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#8
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