Deco E4 Dropping PPPoE sessions

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Deco E4 Dropping PPPoE sessions

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco E4 Dropping PPPoE sessions
Deco E4 Dropping PPPoE sessions
2021-06-10 07:27:49
Model: Deco E4  
Hardware Version:
Firmware Version: 1.5.1 Build 20210330

Hello,

 

We have a strange issue with one of our Deco systems in that it's dropping it's PPPoE session since the latest firmware update.

 

Any ideas of anything I can try? They don't seem very stable to say the least.

 

Thanks

 

Jordan

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Re:Deco E4 Dropping PPPoE sessions
2021-06-11 06:12:34

@FibreConnectUK 

Hi, can you help me check the following details:

1. Did you refer to the main Deco or the satellite Deco?

2.Would it turn red?

3. How often did this issue happen and How could you restore the connection when it dropped out?

At the same time, please also refer to this link for some troubleshooting details:

https://www.tp-link.com/support/faq/2428/

Thank you.

 

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