Trouble getting X20-DSL to work with BT Broadband in UK
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I've just got the new X20-DSL in an attempt to replace my BT Smart Hub 2 as it's been starting to misbehave! Wanted to experience the benefits of a WiFi 6 Mesh network throughout the house!
I've got the BT superfast broadband service (80Mb download / 20Mb upload - not FTTP), and I thought that the new X20-DSL would be the right model to get to work with this... but I'm having trouble connecting.
When I set up the X20-DSL, I pick 'BT_VDSL' as the ISP from the list, showing the connection as PPPoE and VLAN 101, I then enter the standard BT username 'bthomehub@btbroadband.com' and the (apparently) optional password 'bt'.
It lets me get to the next step to pick an SSID and password, but then I get the 'Failed to create Wi-Fi network' message in the app. 'Try again' doesn't help. :(
(PS. I know the password is blank, I took the screenshot before entering it!)
Any suggestions on what I'm doing wrong? Any BT customers had any success with this? These settings seem to match what's being displayed on the BT Smart Hub 2 manager.
Thanks
Jason
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I haven't returned mine yet - I'm more than happy for your support engineers to get in touch so that we can fix the issue! Please reach out!
[EDIT: just got an email from the support engineers, so will reply to them... I'll update on any progress!)]
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Jason105 any progress at all?
- Copy Link
- Report Inappropriate Content
Hi, have you checked the private message that I sent to you days ago? Was there any updated information that you can provide?
As far as I can confirm that the support engineers are still working actively with Jason105, we will update here once the issue is confirmed and resolved.
As a workaround, please configure the Deco X20-DSL into wireless router mode, then connect it to the old DSL modem, the internet should be working.
- Copy Link
- Report Inappropriate Content
@StuartHinde - yes, they're actively troubleshooting to identify what the issue is. They've identified an issue from the logs I believe and are working to investigate the cause. So no solution yet, but I believe progress is being made 🤞.
#WatchThisSpace
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Jason105 Great, I finished returning mine in the end after trying to get through to technical support live chat and them denying it would ever act as a modem (despite me sending photos of the box) but will pick one up again in a few weeks when the update is properly launched.
@TP-Link Sorry didn't see your message till it was too late!
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@ped212 I got mine from scan.co.uk. Looks like they currently have stock... But I notice that Tp-Link still lists it as 'Coming Soon' on their site... Hmmm....
If I was to guess, I'd say they are probably in the process of recalling all unsold stock and updating the firmware - hence the limited supply. Probably wouldn't be the best experience for customers if it doesn't work when it's first plugged in :-/
But - since installing the updated firmware, it's been smooth sailing! No issues whatsoever! 
- Copy Link
- Report Inappropriate Content
@Jason105 looks like you got lucky. The numpty I've been dealing with in support, even though I showed them this thread was unable to help and wanted me to go back to my ISP (BT like you). A real shame they have released a product before it actually works with UK ASDL providers.
@Support All I want is the beta firmware to get a fix! I get exactly the same issue as Jason.
@everyone Avoid buying this product until its proven to work with UK broadband suppliers.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 4999
Replies: 23
Voters 2
