What can I do if my Router keeps Rebooting randomly?

What can I do if my Router keeps Rebooting randomly?

80 Reply
Re:What can I do if my Router keeps Rebooting randomly?
2023-01-08 13:02:13
When will it be available? - The final release not #beta.
  0  
  0  
#68
Options
Re:What can I do if my Router keeps Rebooting randomly?
2023-01-09 10:56:19

 

bharatThapa wrote

When will it be available? - The final release not #beta.

 

@bharatThapa Which beta firmware are you referring to? 

 

May I know what is the model of your TP-Link router? Do you also experience reboot issue? Please let me know more details, then I will check how to proceed.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#69
Options
Re:What can I do if my Router keeps Rebooting randomly?
2023-01-30 08:28:26 - last edited 2023-01-30 08:29:17

  @Kevin_Z since I upgraded, as requested by the support to fix Wifi disconnection, to latest Firmware available my router keeps rebooting randomly

 

 - Firmware Version : 1.3.2 Build 20221103 Rel. 66297(5553)
 - Hardware Version : Archer AX10 v1.20
 
I also tried to lower the wifi transmit power to potentially reduce an heat issue as others people explained in different threads of this forum.
 
After my second contact to the support I reset factory my router.
 
Unfortunately my AX1500 keeps rebooting, below log that appeared.
 
 
 
2023-01-30 00:05:57 Led Controller INFO [927] Start to run WAN1_ON

2023-01-30 00:05:57 Led Controller INFO [927] Start to run WAN0_OFF

2023-01-30 00:05:57 Led Controller INFO [927] Start to run LAN_ON

2023-01-30 00:05:56 NAT INFO [9728] Initialization succeeded

2023-01-30 00:05:56 NAT INFO [9728] Initialization succeeded

2023-01-30 00:05:55 Traffic Statistics INFO [7684] Clear all stats because time changed

PS: No schedule reboot set

  0  
  0  
#70
Options
Re:What can I do if my Router keeps Rebooting randomly?
2023-01-31 07:57:39

 

pla wrote

  @Kevin_Z since I upgraded, as requested by the support to fix Wifi disconnection, to latest Firmware available my router keeps rebooting randomly

 

 - Firmware Version : 1.3.2 Build 20221103 Rel. 66297(5553)
 - Hardware Version : Archer AX10 v1.20
 
I also tried to lower the wifi transmit power to potentially reduce an heat issue as others people explained in different threads of this forum.
 
After my second contact to the support I reset factory my router.
 
Unfortunately my AX1500 keeps rebooting, below log that appeared.
 
2023-01-30 00:05:57 Led Controller INFO [927] Start to run WAN1_ON

2023-01-30 00:05:57 Led Controller INFO [927] Start to run WAN0_OFF

2023-01-30 00:05:57 Led Controller INFO [927] Start to run LAN_ON

2023-01-30 00:05:56 NAT INFO [9728] Initialization succeeded

2023-01-30 00:05:56 NAT INFO [9728] Initialization succeeded

2023-01-30 00:05:55 Traffic Statistics INFO [7684] Clear all stats because time changed

PS: No schedule reboot set

 

@pla Can you please confirm the specific behavior of the random rebooting? Are all LEDs turning off then on in a minute?

 

It is suggested to email support.forum@tp-link.com with the subject [Forum ID 270746] Router keeps rebooting randomly for further investigation. Be sure to provide the following information:

1. How many devices are connected to the router, wired, and wirelessly? 

2. Is there any other setting or feature in your network that may cause this restart issue, or is there any special operation/activity in your network that causes the router to restart?

3. Does this issue happen when you purchased the router, or does it happen after running properly for some time?

4. Take and send a video recording of the router restarting process, especially the LED status.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#71
Options
Re:What can I do if my Router keeps Rebooting randomly?
2023-01-31 19:04:17

  @Kevin_Z 

Kevin_Z wrote

 

pla wrote

  @Kevin_Z since I upgraded, as requested by the support to fix Wifi disconnection, to latest Firmware available my router keeps rebooting randomly

 

 - Firmware Version : 1.3.2 Build 20221103 Rel. 66297(5553)
 - Hardware Version : Archer AX10 v1.20
 
I also tried to lower the wifi transmit power to potentially reduce an heat issue as others people explained in different threads of this forum.
 
After my second contact to the support I reset factory my router.
 
Unfortunately my AX1500 keeps rebooting, below log that appeared.
 
2023-01-30 00:05:57 Led Controller INFO [927] Start to run WAN1_ON

2023-01-30 00:05:57 Led Controller INFO [927] Start to run WAN0_OFF

2023-01-30 00:05:57 Led Controller INFO [927] Start to run LAN_ON

2023-01-30 00:05:56 NAT INFO [9728] Initialization succeeded

2023-01-30 00:05:56 NAT INFO [9728] Initialization succeeded

2023-01-30 00:05:55 Traffic Statistics INFO [7684] Clear all stats because time changed

PS: No schedule reboot set

 

@pla Can you please confirm the specific behavior of the random rebooting? Are all LEDs turning off then on in a minute?

 

It is suggested to email support.forum@tp-link.com with the subject [Forum ID 270746] Router keeps rebooting randomly for further investigation. Be sure to provide the following information:

1. How many devices are connected to the router, wired, and wirelessly? 

2. Is there any other setting or feature in your network that may cause this restart issue, or is there any special operation/activity in your network that causes the router to restart?

3. Does this issue happen when you purchased the router, or does it happen after running properly for some time?

4. Take and send a video recording of the router restarting process, especially the LED status.

Yes exactly this

1. 2 devices connected with wire, 5 devices wireless
2  As far as I know, no

3. Happen since updated to latest firmware

4. It's almost impossible as this is happening in a minute randomly

  0  
  0  
#72
Options
Re:What can I do if my Router keeps Rebooting randomly?
2023-02-01 01:35:17

@pla 

 

Thanks very much for sharing all the detailed info. To address the issue and try to fix it, we would like to have a specialist look into this further via email.

 

Please check your mailbox later, and let us know if the issue is resolved.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#73
Options
Re:What can I do if my Router keeps Rebooting randomly?
2023-05-11 09:15:14

I think I've found a mistake. It is a bug that is caused by a fimvar and is still not solved. The point is that if you have a default system time server set. For me it was caused by a few things 1. Daylight Saving Time setting 2. NTP servers. ideally if you set it to something you have directly in the country. since I'm from SK so I have SK NTP.
The router always resets. So at least for me when the time change is recorded or the local time on the router is not the same as from the NTP.

  0  
  0  
#74
Options
Re:What can I do if my Router keeps Rebooting randomly?
2023-05-11 09:15:36

  @pla I think I've found a mistake. It is a bug that is caused by a fimvar and is still not solved. The point is that if you have a default system time server set. For me it was caused by a few things 1. Daylight Saving Time setting 2. NTP servers. ideally if you set it to something you have directly in the country. since I'm from SK so I have SK NTP.
The router always resets. So at least for me when the time change is recorded or the local time on the router is not the same as from the NTP.

  0  
  0  
#75
Options
Re:What can I do if my Router keeps Rebooting randomly?
2023-05-11 17:32:30

  @missosss123 Thank you. Honestly I just gave up with the support, they asked me to test 3 differents firmware and to send a picture of their power supply laugh

 

 

Seriously I just changed my router and won't buy any products from TP-Link or won't recommend it. We should not debug their product, we are customers, we paid the for a service/product. 

  1  
  1  
#76
Options
Re:What can I do if my Router keeps Rebooting randomly?
2023-10-02 18:30:03 - last edited 2023-10-02 18:30:20

This issue has now plagued my TP Link Archer AX73 from past over 3 months. I'm  based in India and is using ACT Broadband. I'm have been suspecting ISP connection over the router for over 3 months now. Generous ACT service people have been supporting me. Finally, we concluded the issue is with TP link router when my old reliable dlink ac1200 has been working without an issue from past 3 days. On TP Link one -  I'm on latest firmware version. Router always was in use with the default power adapter. I have a UPS backup for the router. It is in well ventilated space. 

 

Help me fix it if anyone has found a solution, it is the only wifi 6 router I have and now resting in the drawer. I'm back to old wifi standard and I'm  disappointed. 

  0  
  0  
#77
Options
Related Articles