Deco x20-dsl losing internet when accessing Web Interface

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Deco x20-dsl losing internet when accessing Web Interface

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco x20-dsl losing internet when accessing Web Interface
Deco x20-dsl losing internet when accessing Web Interface
2021-07-25 00:38:31
Model: Deco X20-DSL  
Hardware Version: V1
Firmware Version: 1.0.3 20210422 33101

I have a Deco x20-dsl and 2 x M5's and when I access the web interface on the x20-dsl the internet drops out and the only way to get internet back is to reboot.

I am running latest firmware on all devices, why does it do it?

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#1
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5 Reply
Re:Deco x20-dsl losing internet when accessing Web Interface
2021-07-25 13:40:36
I have seen same thing occur for me with new unit today.
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#2
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Re:Deco x20-dsl losing internet when accessing Web Interface
2021-07-26 00:43:51

@DJA79 I am glad it is not just me! I only just purchased the device on the weekend and was wondering if my device was faulty.

Hopefully there will be a fix released for this soon.

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#3
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Re:Deco x20-dsl losing internet when accessing Web Interface
2021-07-26 03:39:30

@damo3au 

Hi, were you able to reproduce the same issue every time?     

And if you did not log into the web UI, only via Deco APP, the internet connection is pretty stable, right?

May I Know who is your internet service provider?

When the internet connection dropped out, did the X20-DSL turn red?

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#4
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Re:Deco x20-dsl losing internet when accessing Web Interface
2021-07-26 04:00:46 - last edited 2021-07-26 04:05:08

@TP-Link 

I can reproduce every time, I try to avoid using it for now as I don't want to kill my internet.

This only happens using the web interface via browser, it doesn't do it when using the Deco app, my line has always been rock solid and stable, sync is not dropping at all. 

I only lose my internet connection (devices go red) when logging into the web interface. I have tried on multiple devices.

 

It is not internet provided specific, I was with Superloop and now with Aussie Broadband on FTTN and it happens for both.

 

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#5
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Re:Deco x20-dsl losing internet when accessing Web Interface
2021-07-26 05:44:45

@damo3au 

Thank you very much.

I have forwarded your case to the senior engineers and please check the email for further assistance.

 

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