Signal disappears as soon as I go on the net.

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Signal disappears as soon as I go on the net.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Signal disappears as soon as I go on the net.
Signal disappears as soon as I go on the net.
2021-09-11 15:51:06
Model: RE220  
Hardware Version:
Firmware Version:

Hi

just started using the extender. Sitting still with my iPhone signal gives me 3 bars but as soon as I use the net signal strength goes completely and drops to 4g. Help!

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Re:Signal disappears as soon as I go on the net.
2021-09-14 08:18:58 - last edited 2021-09-14 08:20:17

@CliffH  Hello, 

 

Please confirm your range extender is on the latest firmware: 

https://www.tp-link.com/support/download/re220/#Firmware

 

May I know how often iphone drops connection from range extender,what is the network activty on the iphone at time, like streaming, browse website etc. 

Does other devices in the same location work fine with the range extender? Does iphone work stable when connected to router? 

Here is a detailed troubleshooting guide to for RE unstable issue, please give it a try and feel free to let us know if helps: 
https://community.tp-link.com/en/home/forum/topic/272398

 

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