Network does not appear on notebook

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Network does not appear on notebook

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Network does not appear on notebook
Network does not appear on notebook
2021-09-21 00:25:12 - last edited 2021-09-23 03:50:59
Model: AC500  
Hardware Version: V1
Firmware Version:

Network does not appear on notebook. Maybe the notebook does not suport the wifi technology of the Deco x20?

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Re:Network does not appear on notebook-Solution
2021-09-22 21:41:18 - last edited 2021-09-23 03:50:59

@TP-Link Hello!

 

Thank you for your reply. My wifi board is Intel(R) Wireless Dualband AC 7265. I updated the driver and everything work again.

 

All best,

Thiago

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Re:Network does not appear on notebook
2021-09-22 12:03:03

@Thiagollo 

Hi, the Wi-Fi 6 is backward-compatible with Wi-Fi 5 so there might be something else.

May I know the model number and operating system of the notebook?

Could you please also help me run a simple test:

1. enable the guest network for 2.4ghz only with a different SSID.

2. check whether it is visible in the notebook.

 

Thank you.

 

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Re:Network does not appear on notebook-Solution
2021-09-22 21:41:18 - last edited 2021-09-23 03:50:59

@TP-Link Hello!

 

Thank you for your reply. My wifi board is Intel(R) Wireless Dualband AC 7265. I updated the driver and everything work again.

 

All best,

Thiago

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