Text Messaging on Wifi- Apple to Android failures "Not Delivered"

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Text Messaging on Wifi- Apple to Android failures "Not Delivered"

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Text Messaging on Wifi- Apple to Android failures "Not Delivered"
Text Messaging on Wifi- Apple to Android failures "Not Delivered"
2021-09-24 15:04:29
Model: Deco  
Hardware Version:
Firmware Version: 1.5.3

Running a Deco M5 Mesh system with 6 Deco's across the house.  Provides excellent coverage upstairs, downstairs and outside as it should.  

Running Spectrum Internet + Verizon Cell Service (iPhone 12).

When inside my house, I get exactly 0 bars.  Meaning I require text/phone over wifi to make and receive calls and text inside my house.   Its the reason I purchased this mesh system in the first place.

 

Issue:

Using the Mesh System, I can make/recieve calls just fine.  Also, I can text message (imessage) apple to apple users just fine and send pictures to them easily.  However, the annoying part about this mesh system is I cannot send picture messages to Android users using the mesh system.   I have to connect directly to the Spectrum cable box wifi or walk outside for 5G service for me to be able to text android phones a picture message.  I know its a Deco issue, because I can send them via the Spectrum wifi or cell service just fine.  Only when connected to the Mesh system does it not work.  Occassionally if I reboot my phone I can get a picture message out through the Deco's, but I'll get "Not Delivered" on the very next one.   

 

Has anyone else experienced this issue and is it a setting or something?   Its ridiculously inconvenient to have to walk outside or change my wifi connection to send a message.  

 

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Re:Text Messaging on Wifi- Apple to Android failures "Not Delivered"
2021-09-24 20:22:09

@Ddo018811 

 

Changing Deco Operating Mode to Access Point may help. This is where you can do it in Deco app:

 

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#2
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Re:Text Messaging on Wifi- Apple to Android failures "Not Delivered"
2021-09-26 09:34:58

@Alexandre. 

Thank you very much for your feedback.

I have forwarded your case to the senior engineers and please check the email for further assistance.

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