The Problem:

Over the past month I started to notice sudden lag spikes when online gaming. These would last for 15/20 seconds probably about every 30 mins or so, the frequency of these interruptions has increased over time. Gaming is one thing but where it is causing me issues is when I am working in the day. Like lots of people I am working from home and spend allot of my time on video calls

Every video call that I have had in the last two weeks has suffered from atleast on sometimes more massive spikes in latency where by people cannot hear me and they appear to freeze, things normalize pretty quickly but it is extremely frustrating to miss parts of important conversations. 

My Setup

I have virgin media fiber running at 250MB via a HUB 3. I use the hub in modem mode and the deco acts as my router. I then have 2 other decos throughout the house. The signal strength it good on all of these. The issues described above happen both on my wireless connection and on my work laptop I am hardwired via Ethernet into the main deco.

Please see attached a broadband quality monitor I setup as I first suspected Virgin Media to be the issue. What you can see on the graph is the Deco's spiky response to the ICMP requests, and then after the big red bar is where I switched back to the Virgin Hub to be in router mode and started to handle the traffic. 

I would like to use my decos in the optimal way and there are also some really nice feature available such as the dynamic dns that I would like to keep. Therefore I would appreciate your support it resolving my issue.

Kind Regards

Nick