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Deco M4 set up on KCOM

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Deco M4 set up on KCOM

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

NCW18

2021-11-21 21:08:55 - last edited 2021-11-23 10:02:16

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Registered: 2021-11-21

Deco M4 set up on KCOM

2021-11-21 21:08:55 - last edited 2021-11-23 10:02:16

Model: Deco M4

Hardware Version:

Firmware Version:

Hello

I have today purchased two Deco M4s to replace my Zyxel router. My ISP is KCOM which is full fibre.

I have tried numerous times tonight to set the new Dexo router up to no avail.

I disconnect my KCOM router and plug my Dexo M4 into the modem. LAN 1.

Using the Deco app I go through set up and choose PPOE as internet type. I input my KCOM username and password and go through the set up process. I am able to rename the router and change password but the router will not connect to the internet.

Any advice would be appreciated!

Thanks

1 Accepted Solution

NCW18

LV1

2021-11-22 14:06:45 - last edited 2021-11-23 10:02:16

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Registered: 2021-11-21

Re:Deco M4 set up on KCOM-Solution

2021-11-22 14:06:45 - last edited 2021-11-23 10:02:16

@TP-Link in summary my ISP logon credentials were incorrect so I had to request these from them.

For anyone with a similar issue, especially with KCOM. I needed to select PPOE as my internet type and input my KCOM username and password into the relevant fields.

Once that was done it was all straightforward!

Recommended Solution

2 Reply

TP-Link

2021-11-22 11:03:39

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Re:Deco M4 set up on KCOM

2021-11-22 11:03:39

@NCW18

Hi, I see the Deco M4 is online under your TP-Link ID so I guess you have fixed this issue already?

If yes, would you mind sharing with us how?

Thank you very much.

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NCW18

LV1

2021-11-22 14:06:45 - last edited 2021-11-23 10:02:16

Posts: 2

Helpful: 5

Solutions: 1

Stories: 0

Registered: 2021-11-21

Re:Deco M4 set up on KCOM-Solution

2021-11-22 14:06:45 - last edited 2021-11-23 10:02:16

@TP-Link in summary my ISP logon credentials were incorrect so I had to request these from them.

For anyone with a similar issue, especially with KCOM. I needed to select PPOE as my internet type and input my KCOM username and password into the relevant fields.

Once that was done it was all straightforward!

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Helpful: 1

Replies: 2

Deco M4 set up on KCOM

Deco M4 set up on KCOM

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