WhatsApp is unable to connect to the DECO M4 Wi-Fi network

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WhatsApp is unable to connect to the DECO M4 Wi-Fi network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
WhatsApp is unable to connect to the DECO M4 Wi-Fi network
WhatsApp is unable to connect to the DECO M4 Wi-Fi network
2021-12-18 23:02:02
Model: Deco M4  
Hardware Version:
Firmware Version:

A few days ago WhatsApp stopped working when I connect to the wifi network of the deco m4 range extender

and when I connect directly to the wifi of the main router it works fine.

All other sites work great.
And so it is with all devices, cell phones, computers

I checked the settings of the DECO 4 parental control and blacklist, and there is nothing

Please owe your help

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Re:WhatsApp is unable to connect to the DECO M4 Wi-Fi network
2021-12-20 06:29:47

@Amos4354cohen 

Hi, nice to see you again.

It would be highly appreciated if you could update on one post since I might need to check all your posts on different threads in case I missed some important information.

Some users posted on the previous post that he installed another APP- GBWhatsApp which seemed like a customized mod of the original WhatsApp if you are interested.

 

For your current issue, I would like to forward your case to the senior engineers for further help.

And you could also find my email address in the private message.

But could you please help me get more details about your issue:

Could you please help me run a simple test:

1. power off the satellite units, only leave the main Deco.

2. enable the guest Wi-Fi for 5ghz only, connect your iPhone or Android devices to the guest Wi-Fi.

3. test whether you would still get the same issue on WhatsApp.

 

Thank you very much.

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