AX50 Wan Port Unplugged
Will not connect....I have tried recommended troubleshooting guides several times with no sucess. I was able to connect briefly (about 10 hours) by changing port negotiation speed to 10Mbps Full Duplex (also completed latest firmware update). Lost connection sometime overnight and haven't been able to replicate connection. My ISP (Point Broadband) recommends port negotiation speed 100Mbps which my old AC1900 and TL-WR841N have worked flawlessly with.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi @Pat63
Thanks for reaching out to us.
Please try to different Ethernet cable between modem and Archer AX50. Cat 6 and above cable will be better.
And if you change WAN port negotiation speed to 100Mbps Full Duplex, can Archer AX50 recognize the cable? And what is the LED status of the internet light?
BTW what is the model number of your modem?
- Copy Link
- Report Inappropriate Content
Hi Wayne,
Thanks for the reply, here's my router info from bottom label:
Model: Archer AX 50 (US) AX3000 Gigabit Wi-Fi 6 Router Ver: 1.6
----------------
Firmware: 1.0.11 Build 20210730 Rel 54485 (5553)
Hardware: AX50 v 1.0
__________
Aside from trying troubleshooting videos (Internet Light never came on), I did try different "port negotiation speed" including my ISP's recommended 100Mbps with no success except for the 10Mbps Duplex setting...I got internet (internet light on), updated firmware and it worked till following morning (no internet, no internet light). I repeated troubleshooting guides with different port negotiation speeds but have never been able to reconnect since.
Cat6 isn't a option...I live in a rural area, only one internet option "fiber fed fixed wireless internet" (Point Broadband). My setup is using cat5 per ISP installation...Note: my old tp-link routers have always worked with no issues (currently using tp-link AC1900 @100Mbps setting).
Thanks, Pat
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi @Pat63
Thank you for getting back to us.
To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address. Please pay attention to your email box for follow-up.
Thanks for your cooperation and have a nice day~
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 577
Replies: 4
Voters 0
No one has voted for it yet.