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WhatsApp calls not getting through, but chats work.

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WhatsApp calls not getting through, but chats work.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Dancingbear1965

2022-04-01 14:28:13

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WhatsApp calls not getting through, but chats work.

2022-04-01 14:28:13

Model: Adapter

Hardware Version:

Firmware Version: 1.0.9 Build 20211228 Rel. 55234

I have just, yesterday, replaced my old mesh wifi with a 2 unit Deco X60 system. This, like the last system,is configured in Acess Point mode. With the old wifi I could make WhatsApp voice calls without any issues. With the Deco system it will make an outgoing call or see an incoming call, but does not actually connect. After a period of time a message pops up about unable to connect through WiFi.

As I said I had no problems with the old wifi and nothing else has been changed on the network. Is there a setting I have missed?

Thanks

Simon

2 Reply

David-TP

2022-04-02 06:00:53 - last edited 2022-04-02 06:06:26

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Re:WhatsApp calls not getting through, but chats work.

2022-04-02 06:00:53 - last edited 2022-04-02 06:06:26

@Dancingbear1965

Thank you very much for the feedback.

I see you have set up Deco X60 in access point mode and may I know the model number of your main router?

Did the main router also have Wi-Fi broadcast?--if yes, will you have the same issue on the main router's Wi-Fi?

By the way, did all your mobile clients have the same issue with Whatsapp when connected to Deco?

Moreover, would there be any error message when video/voice calls did not work?---can I have a screenshot of the error?

About a week ago, I see similar feedback here and I wonder except for the Whatsapp issue on the Deco X60, do you have any issue with the time setting on Deco?

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

David-TP

2022-04-02 06:03:11

Posts: 12843

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Re:WhatsApp calls not getting through, but chats work.

2022-04-02 06:03:11

Atul72, I think your case might be similar to this one, and yours Deco X20 is on wireless router mode.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Dancingbear1965

2022-04-01 14:28:13

Posts: 1

Helpful: 2

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Registered: 2022-04-01

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WhatsApp calls not getting through, but chats work.

WhatsApp calls not getting through, but chats work.

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