Powerline doesn't work while downloadin anything
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Whenever i start a download, being connected to the powerline, the modem restarts every 2 minutes. If i start a download being connected directly to the modem it works as it should be. If i change the modem with another and i start a download being connected to the powerline it works as it should be. I can't find the firmware and the tplink support is ignoring me... Please help
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Hello @Edwuard
Thank you for your valuable feedback. As the modem reboots, it is recommended to reach modem support for some advanced troubleshooting like diagnosing the router log.
Please connect same network device directly to router and download the same file and see modem/ router reboots?
If still the same, 1) can I know the model of router , and the network topology, e.g.
Router Archer C7 <Ethernet> TL-PA7017P downstairs _____ PA7017P upstairs<Ethernet>Windows PC
2) May I know what software/ website do you use to download file, does this happen when you download large - files, what is the size & format of the file? e.g.2Gb Mbps4 from xx website.
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Hello @Edwuard
Thank you for more case details. Is a new PC/ new network adapter that had a download, you could bypass powerline device and check if modem reboots when that device connect to router directly and start to download. In my opinion, it could to be some issue with modem and required some further debug with the help from modem support. Feel free to let us know for any further observation.
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Same pc, same network, same everything for 2 years... the problem came out from nowhere. i already tried to download any type of file,and any size, directly from the router but it works as it should be. the problem came out when i download a file being connected to the powerline. by the way i already call the modem support and they said everything works
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