M5 Main turn red and loses connection frequently

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M5 Main turn red and loses connection frequently

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
M5 Main turn red and loses connection frequently
M5 Main turn red and loses connection frequently
2022-04-15 16:14:21
Model: Deco M5  
Hardware Version: V2
Firmware Version: 1.5.7

Hello,

 

I recently have been getting disconnects from my deco m5 system. Even devices that are hardwired like my Nvidia shield are having issue. When I plug those same devices directly into the AT&T BGW210 router they are stable. When I turn on the wireless network on my AT&T modem and connect my phone and laptop to that it is stable also. I can actually work. I have AT&T fiber terminating at my house from there it goes to a BGW210 Gateway provided by AT&T. I have one lan port on the BGW210 plugged the main deco. The other 2 deco devices are upstairs and connected wireless to the main. 

 

I have had the deco for over a year now and it has been very solid up until about 2 days ago. It started every since a power outage. The light on the main deco turns red every 5-20 minutes and I have to wait for the connection to come back. It is frustrating because I am WFH. I know the problem is with the TP deco devices . What is teh best resolution for this as my wireless range is limited to the BGW210 which does cover the whole house like the deco devices. 

 

1. Do I reset the deco ? How do i do tis?

2. Do I swap out the main deco with one upstairs? 

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Re:M5 Main turn red and loses connection frequently
2022-04-16 13:42:08

  @tpbuddha 

 

It is possible your Main Deco experienced hardware failure. To verify that, swap it with another Deco you have. To do that, you must make that another Deco your Main Deco. How to switch your main Deco to another Deco currently on your mesh network.

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Re:M5 Main turn red and loses connection frequently
2022-04-18 07:04:35

  @tpbuddha Hi, have you tried Alex's suggestion and would a new main Deco fix your current issue?

Please feel free to let us know if you need further assistance.

Thank you.

Best regards.

 

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