Cannot change Operation Mode via app

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Cannot change Operation Mode via app

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Cannot change Operation Mode via app
Cannot change Operation Mode via app
2022-04-27 11:59:47 - last edited 2022-04-28 02:18:06
Model: Deco M5  
Hardware Version:
Firmware Version:

Hi,

 

I used to be able to change the Operation Mode via the iPhone mobile App.

Currently, when I click "Operation Mode" I see a blank screen (See screenshot)

Any thoughts?

Iphone App version 2.12.9

 

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#1
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1 Accepted Solution
[Solution]Cannot change Operation Mode via app-Solution
2022-04-28 02:17:34 - last edited 2022-04-28 05:51:44

Hello @NoamG,

 

Thank you for reporting the issue of changing the working mode via the Deco app.

 

If anyone else experiences a similar issue that the Deco APP displays a blank page when trying to change the operation mode, we suggest try the following solution:

1. Download the beta App from TestFlight: beta App 2.12.12.

2. If the operation mode page is still blank, please go to Deco APP and submit the APP log. 

How to download the beta App from TestFlight: https://testflight.apple.com/

3. After submitting the APP log, Please try to uninstall the original App, and install the APP from the APP Store again.

 

Do let the community know whether the issue got fixed or not.

Recommended Solution
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#2
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2 Reply
[Solution]Cannot change Operation Mode via app-Solution
2022-04-28 02:17:34 - last edited 2022-04-28 05:51:44

Hello @NoamG,

 

Thank you for reporting the issue of changing the working mode via the Deco app.

 

If anyone else experiences a similar issue that the Deco APP displays a blank page when trying to change the operation mode, we suggest try the following solution:

1. Download the beta App from TestFlight: beta App 2.12.12.

2. If the operation mode page is still blank, please go to Deco APP and submit the APP log. 

How to download the beta App from TestFlight: https://testflight.apple.com/

3. After submitting the APP log, Please try to uninstall the original App, and install the APP from the APP Store again.

 

Do let the community know whether the issue got fixed or not.

Recommended Solution
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#2
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[Solution]Cannot change Operation Mode via app
2022-04-28 06:19:11

Thanks  @David-TP for the input.

I download the beta version and tested, and unfortunately it didn't solve the problem.

I sent the logs as requested.

I then removed and re-installed the version from the app store, and that seemed to have solved the problem.

 

Kind regards

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#3
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