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Internet disconnecting & Satellite Deco disconnecting

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Internet disconnecting & Satellite Deco disconnecting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Internet disconnecting & Satellite Deco disconnecting
Internet disconnecting & Satellite Deco disconnecting
2022-05-10 03:18:03
Model: Deco X20  
Hardware Version: V1
Firmware Version: 1.5.1 Build 20210701 Rel. 60294

Hi TP-Link,

 

I have been having this issue for awhile now and I've seen couple of other ISPs being fixed on how often and randomly the internet drops on the Satellite Decos and even randomly getting internet lost.

 

I am currently using this Firmware version as it was a beta version to fix certain ISPs. I currently using an ISP called UNIFI in Malaysia.

 

I need a solution as it gets very annoying. Thanks!

 

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Re:Internet disconnecting & Satellite Deco disconnecting
2022-05-11 02:38:11

  @Joshua06 

Hi, Did you still have the disconnection issue even on the beta firmware?

Or the beta fixed the unstable issue with UNIFI but you want an official version of the firmware?

If it is the first one, could you please send an email to support.forum@tp-link.com with ID 549318, and the following details:

1. The system log from the web UI.

2. The model number of the UNIFI fiber modem.

3. Will any Deco turn flashing red when the internet disconnected'?

Thank you very much.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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