Hello   @JShark 

-If powerline device does not get expected speed:

• Confirm the powerline units are under the same powerline circuit/ the same power meter. 
• Please refer to instruction and remove the factors that may affect the powerline rate: 

What can I do if my powerline rate is very low?

• You could put 2 units in the same room. or try a different room for the powerline extender  and test speed , this is to  check if it is affected by power line environment in that room.

Please dowbload tpPLC Utility and check what is the powerline rate between 2 powerline unit, may I know did you test wire/ wifi speed from powerline unit, what is the WiFI/ WIrelink speed on that device?  

How to prepare for using the tpPLC Utility (new logo)?

 -To unify the SSID, you could customize wireless settings on tpPLC Utility (new logo)?

- If you wish to repair the device,  try to factory reset the powerline unit using the Utility and pair them , try a different wall outlet and see if Power Led flashes after press the Pair button for 1 sec.

Feel free to let us know for any further observation.