TD-W8961N Internet Accessible but LED is off
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Hello,
I have TD-8961N modem. I recently bought it. After I set it up, I can access the internet but the LED of the internet is off.
What can I do for it?
Thanks in advance,
Rohit
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How long have you had the modem?
Did you use 8961N as a DSL modem router or any other working modes, like bridge or AP?
Thank you very much.
Best regards.
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Hi,
I am using it as a DSL modem for BSNL Broadband. I purchased it on 5 June 2022.
Thanks,
Rohit
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Thanks for the update.
Can I have a picture of the LED lights on the modem?
Have you tried to reboot and reset the modem once to see whether it made any difference?
Thank you.
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Sure, the picture is attached.
I rebooted and also tried the quick setup. Still the same issue.
Thanks,
Rohit
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Thanks for the update.
Sorry for the delay.
Have you tried to go to interface setup>LAN>DHCP>DNS at the bottom and use 8.8.8.8/8.8.4.4 as the primary and secondary DNS?
After that if the internet is still off but the internet service is actually working, I think there is something wrong with the welding of the internet LED modules and you could consider replacing with the shop retailer.
Thank you very much.
Best regards.
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Hi,
Thanks for your reply. I think you are right because when I reboot the router, all LEDs lit up except the internet one.
I will check for the replacement. I have bought it from the Amazon.
Thanks,
Rohit
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