ISP supplied Archer C20 vs AX11000
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South African ISP (Cool Ideas) supplied Archer C20 router for 100MB fibre line. On LAN connection to modem only received a download speed of 84MB. My ISP recommended that I upgrade my router to achieve a higher speed. I upgraded to the Archer AX11000. Unfortunately the experience has been frustrating. My LAN speed did increase to over a 100MB on a 100MB line. The problem is that my internet connection drops and then returns every minute. An engineer from Huawei (MTN infrastructure) did test the line and mentioned that it's an ISP account issue (not fibre line related). Need advice please. I am making use of 10 Deco's that is setup as Access points. Also, when I connect the Fibre box to the AX11000, the white light is on (internet connected), but "no internet" on WIFI. Priority 1 is to get a stable fibre connection using the AX11000...
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Hello @creativeBarry
Thank you for reaching out to us and welcome to the TP-Link community.
Are all client devices connected to the Deco wifi and the internet connection drops and then returns every minute? Are the wireless network on the AX11000 itself disabled? What if you connect a computer directly to the AX11000 via an Ethernet cable, will you get a stable connection? Please test this first to be assured that if the issue locates on the AX11000 or on the Deco.
BTW, what are the model numbers of the 10 Deco? Please check and update the firmware to the latest. Are all 10 Deco nodes connected to the AX1000 via a switch? What is the model of the switch?
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Kevin_Z wrote
Hello @creativeBarry
Thank you for reaching out to us and welcome to the TP-Link community.
Are all client devices connected to the Deco wifi and the internet connection drops and then returns every minute? Are the wireless network on the AX11000 itself disabled? What if you connect a computer directly to the AX11000 via an Ethernet cable, will you get a stable connection? Please test this first to be assured that if the issue locates on the AX11000 or on the Deco.
BTW, what are the model numbers of the 10 Deco? Please check and update the firmware to the latest. Are all 10 Deco nodes connected to the AX1000 via a switch? What is the model of the switch?
Hi @Kevin_Z , thank you for your reply. Yes, all client devices are connected to the Deco wifi when the internet drops. I have done a test again just now. I disconnected the Deco's. I only had my Macbook connected via LAN cable to the router. The internet connection dropped every minute (even less than a minute). I was able to connect my Android mobile device to the AX11000 wifi. Received speeds exceeding 120MB on a 100MB line. It also dropped every 40seconds or so.
The Deco's that have now been taken out of play: Deco E4R 1.5.4 Build 20211101 Rel. 75384 (firmware up to date).
The problem is that my Fibre connection for some reason "drops / disconnects / stops" every few seconds when it's connecting to the AX11000. When it's connected to the Archer C20 it's stable? I have disabled and enabled the "Smart connection" but, the same results. My ISP is making use of a PPPoE connection type.
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Is the LED on the AX11000 always white when the internet drops? How did you observe the internet drops every minute? Are you running some software?
To assist and figure it out efficiently, we would like to have the system log on the AX11000, please email the whole system log to support.forum@tp-link.com for further investigation. Thank you.
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Kevin_Z wrote
Is the LED on the AX11000 always white when the internet drops? How did you observe the internet drops every minute? Are you running some software?
To assist and figure it out efficiently, we would like to have the system log on the AX11000, please email the whole system log to support.forum@tp-link.com for further investigation. Thank you.
Hi @Kevin_Z,
The white light on the router changer to blinking orange-red sequence and then returns to white when it happens. During that time, if I am connected via LAN to 192.168.0.1 or via Android on the Tether mobile app, it says "Network unavailable" "...Network is not available. Please check your phone or your device's settings..." Where will I be able to locate the system log?
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