Main Deco light flashing blue

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Main Deco light flashing blue

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Main Deco light flashing blue
Main Deco light flashing blue
2022-07-26 14:17:46 - last edited 2022-07-26 15:52:08

Deco M5/M1300

The other 2 extenders are flashing green


I've reset all 3.

 

I am unable to complete setup

 

 

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#1
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11 Reply
Re:Main Deco light flashing blue
2022-07-27 07:22:26

  @Blue66

Hi, welcome to the community.

Normally, the flashing blue LED means Deco is ready to set up.

For your case, Do you mean only the main Deco could get into flashing blue mode, and the two satellite Deco units are only flashing green

How long have you held the reset button? maybe they are into firmware recovery mode.

 

Wait for your reply.

Best regards.

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Re:Main Deco light flashing blue
2022-07-27 07:40:08 - last edited 2022-07-27 07:46:34

  @David-TP 

 

Hi

I held the reset button for 2 seconds. My main one is plugged into my NetComm router.

 

when I attempt to connect it on the Apo is says 'It looks like Deco is not connected'

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#3
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Re:Main Deco light flashing blue
2022-07-27 07:52:33

  @Blue66 

How about unplugging the other two satellite units first, only leaving the main unit connected to the ISP modem; Then changing a different port on the main Deco.

If possible, please also replace it with a new Ethernet cable.

If still the same error, please use another Deco as the main Deco to start the setup.

Wait for your reply.

 

 

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Re:Main Deco light flashing blue
2022-07-27 08:08:14

  @David-TP 

 

I did everything as above. Still can't connect. It was working fine with my previous ISP.

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#5
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Re:Main Deco light flashing blue
2022-07-27 08:37:04 - last edited 2022-07-27 08:38:37

  @Blue66 

In this way, may I know the exact number of the NetComm router?

I have googled some on the internet and most of them are modem-router combo and have more than one LAN ports.

So have you checked the same Ethernet port with a laptop to see whether the laptop could get an Ethernet connection from NetComm router?

And can I also have a picture of the error message on the Deco APP?

Thank you very much.

 

 

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#6
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Re:Main Deco light flashing blue
2022-08-01 05:04:48

  @David-TP 

 

it's a Nettcomm Cloudnet

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#7
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Re:Main Deco light flashing blue
2022-08-01 05:46:38

  @Blue66 Thanks for the update.

The last time I received this feedback is because the user was connected to the wrong Deco. Please check again and make sure only the main Deco is powered on at this moment.

And Did you also try to change a different Ethernet port on the Nettcomm Cloudnet router? or test the same port with a laptop to make sure this port is active?

By the way, have you seen the private message? if possible, we could arrange a call back to see what happened.

Thank you again.

Best regards.

 

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#8
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Re:Main Deco light flashing blue
2022-08-01 05:55:42

  @David-TP 

 

I checked the Ethernet port and it is fine. I changed the Decos as suggested above  How do I know which one is the main one?

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#9
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Re:Main Deco light flashing blue
2022-08-01 09:03:50

  @Blue66 

Hi, The one connected to the ISP modem via Ethernet cable is called the main unit. and the Wi-Fi SSID is also named by its MAC address(the last 4 characters).

In this way, when you start setting up this one, please power off other Deco units.

Thank you.

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#10
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Re:Main Deco light flashing blue
2022-08-01 09:10:00

  @David-TP 

 

I did that and it's still saying that it's not properly connected.

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#11
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